Nitro V 15 Resolution stuck in 1240x768

jussir
jussir Member Posts: 1 New User
edited 3:03PM in Monitors

Hello Community.

I bought a new Nitro V 15 laptop yesterday. I'm using my old BenQ G2400WD as a second monitor. On my old computer, it is able to display 1900x1200 resolution. I am using a new HDMI cable, should be newest standard. I can "Force" the resolution with NVIDIA Control Panel app, but the result is very blurry and ugly.

Integrated monitor (1) is using AMD Radeon™ Graphics card, driver date 11/12/2024.
Second monitor gets assigned to NVIDIA Geforce RTX 4050 Laptop GPU, driver version 32.0.15.7680 6/12/2025, although NVIDIA App, which I used to install the driver, shows that the driver version is 576.80, 6/17/2025.

If I uninstall the AMD Radeon completely, the both monitors work on NVIDIA, but the resolution problem persists on the second monitor. If I uninstall the NVIDIA driver, then the computer does not recognize the second monitor.

I have narrowed down that the problem is probably with the driver (NVIDIA?) not installing correctly. It could be the case given that NVIDIA app and device manager give different versions. I have updated the BIOS. I have tried different HDMI cables. I have not tried a DVI cable. I have downloaded and installed and uninstalled the drivers for my monitor, but they are old (2012). I wouldn't want to hear that my monitor is too old, and that is the reason for all this, because it should work. :/ Thankful for any help!

Copy-pasted my msinfo here:

OS Name

Microsoft Windows 11 Home

Version

10.0.26100 Build 26100

Other OS Description

Not Available

OS Manufacturer

Microsoft Corporation

System Name

JUSSINACERNITRO

System Manufacturer

Acer

System Model

Nitro ANV15-41

System Type

x64-based PC

System SKU

0000000000000000

Processor

AMD Ryzen 7 7735HS with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date

INSYDE Corp. V1.17, 12/03/2025

SMBIOS Version

3.4

Embedded Controller Version

1.08

BIOS Mode

UEFI

BaseBoard Manufacturer

RB

BaseBoard Product

Sportage_RBH

BaseBoard Version

V1.17

Platform Role

Mobile

Secure Boot State

On

PCR7 Configuration

Elevation Required to View

Windows Directory

C:\Windows

System Directory

C:\Windows\system32

Boot Device

\Device\HarddiskVolume1

Locale

United Kingdom

Hardware Abstraction Layer

Version = "10.0.26100.1"

Username

JussinAcerNitro\jussi

Time Zone

FLE Summer Time

Installed Physical Memory (RAM)

16,0 GB

Total Physical Memory

15,3 GB

Available Physical Memory

6,64 GB

Total Virtual Memory

18,2 GB

Available Virtual Memory

5,85 GB

Page File Space

2,88 GB

Page File

C:\pagefile.sys

Kernel DMA Protection

Off

Virtualisation-based security

Running

Virtualisation-based security required security properties

Base Virtualisation Support

Virtualisation-based security available security properties

Base Virtualisation Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control

Virtualisation-based security services configured

Hypervisor enforced Code Integrity

Virtualisation-based security services running

Hypervisor enforced Code Integrity

App Control for Business policy

Enforced

App Control for Business user mode policy

Audit

Automatic Device Encryption Support

Elevation Required to View

A hypervisor has been detected. Features required for Hyper-V will not be displayed.

[Edited the thread to add model name to the title]