Bluetooth headset is connected but audio is not available in Helios neo 13

KaranShivsharan
KaranShivsharan Member Posts: 3 New User
edited June 1 in Predator Laptops

i have predator helios neo 13 with windows 11. I have connected my bluetooth headset to laptop but audio is not available. This headset is connecting to my other laptop but not to this predator.

I have all drivers updated still cant get audio - pls help

[Edited the thread to add model number to the title]

Answers

  • SemihB
    SemihB Member Posts: 132 Skilled Fixer WiFi Icon
    edited June 1

    @KaranShivsharan

    Your computer may have one or more sound devices. In order to get sound from the headphones you have connected, select "headphones" from the sound device selection section on Windows 11 and try playing some music. Please let us know.

    Please click like if your problem is solved or write my problem is solved.

    Answered; Switch Sound Device

    select-output-device-sound-volume-mixer.png
    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

  • KaranShivsharan
    KaranShivsharan Member Posts: 3 New User

    I have selected my headphone device, still not getting any audio

  • SemihB
    SemihB Member Posts: 132 Skilled Fixer WiFi Icon

    Please select your audio hardware and send me the hardware ID.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.