Missing/Stolen Acer TravelMate P246M-TMP246M-MG-31SG – Need Assistance

SagaAmora
SagaAmora Member Posts: 3 New User
edited May 28 in TravelMate and Extensa
  • Laptop Details:
  • Incident Details:
    • Date of Theft: June 2020
    • Location Where It Was Stolen: Davao City
    • (Was it locked? Yes under Windows 8 but no tracking system
    • Your Request:
      I am reaching out to formally request that my Acer TravelMate P246M TMP246M-MG-31SG laptop be marked as stolen in your records. Unfortunately, my device was stolen in [Month, Year—e.g., June 2020], and I am concerned that it may be used illegally or taken in for service without my authorization.
    • Below are the details of my laptop:
    • Model:
    •  Acer Travelmate P246M-TMP246M-MG-31SG
    • Serial Number:  NXVAESP001XXXXXXXXXXXX
    • Purchase Year: 2014
    • Regrettably, I no longer have the original receipt or a police report, as the theft occurred some time ago. However, I wanted to notify Acer in case the device is ever brought in for servicing or flagged by your system. If there are any additional steps I can take to strengthen this request, please let me know.
    • I would appreciate any assistance you can provide in ensuring this device is marked appropriately. Thank you for your time and support. I look forward to your response.
    • Ask Acer or the community for guidance
    • I am seeking guidance on how to handle my stolen Acer TravelMate P246M laptop, which I had previously registered under my Acer account. Recently, I noticed that my registered product information is no longer visible, and I am concerned about the possibility of misuse.
    • I would appreciate any advice on the following:
    • Can Acer flag my stolen device?
    • If so, what steps should I take to report it properly?
    • Are there ways to track its serial number in case it is serviced or resold?
    • Could Acer restore my product information in my account to verify ownership?
    • Any insights from the community or official Acer support would be greatly helpful. Thank you in advance for any assistance!
    • Request members to report if they encounter it at repair centres.
    • Share your concern about potential misuse of your device.
    • I am deeply concerned that my stolen Acer TravelMate P246M may be misused, either for unauthorized access, fraudulent activities, or illegal transactions. Since this device was registered under my Acer account, it may contain sensitive personal data that could be compromised if accessed by the wrong hands.
    • Additionally, I worry that the laptop might be brought to an Acer service center for repairs or resale under false ownership. I kindly request that Acer flag this device as stolen to prevent any unauthorized servicing or warranty claims. If there are any security measures Acer can enforce to help safeguard my personal information, I would greatly appreciate the guidance.
    • Contact Information (Optional):
    • xxxxxxxxxxx
    • If comfortable, you may provide an
    • email XXXXXXXXX@gmail.com
    • or
    • social media Facebook XXXXXX
    • for responses.
    • If Acer staff need more information, they might reach out privately.

[Edited the thread to hide sensitive content]

Answers

  • William-Acer
    William-Acer Administrator Posts: 81 Community Administrator

    Hi @SagaAmora,

    I am very sorry to hear about this.

    Unfortunately, the Acer Community is not a direct portal to Customer service. The Acer Forum Discussions were designed as a peer-to-peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

    Please contact support in your region to further assist.

    https://www.acer.com/us-en/languages

    Note: This thread will be now closed.

    I apologize for any inconvenience this has caused you.

    Thank You,

    William-Acer
    Community Moderator

This discussion has been closed.