Predator Helios 300 Is my laptop beyond repair? Listed below are the various Issues.

Helios2025
Helios2025 Member Posts: 1 New User
edited May 25 in Predator Laptops

I no longer know what to do with my laptop.

Laptop: Acer Predator Helios 300, NVIDIA RTX 3080, i7-10870H CPU @ 2.20GHz

My laptop has been performing wonderfully ever since I got it in 2021. I regularly update my NVIDIA drivers using the GeForce App to download the newest drivers every month.

Once I downloaded the JAN 2025 Driver, my laptop would have the BSOD when connected to the charger. I could only use my laptop without the charger.

I rolled back the driver to DECEMBER 2024 and I could again use my laptop connected to the charger.


I attempted to reset and format my laptop in hopes of getting things to work right but I still have the same issue with my NVIDIA driver.

IN ADDITION, I now notice some new issues with my laptop:

1.) Predator Sense does not launch on my laptop when pushing the sense button and upon looking it up I found it was not even on the laptop, I installed it but the application does not seem to "see" my laptop.

2.) I used to get a small pop up on the screen/UI when I would turn ON/OFF features like CAPS Lock and NUM Lock. This no longer happens. The feature works but these little bugs seem to correlate together as lacking the PREDATOR identity of the laptop.

3.) Acer Care Center is no longer on my laptop and I cannot install and run it.

4.) The TURBO button on my laptop no longer does anything to fan or GPU and no pop up comes up when pressing TURBO anymore.

I would like to bring back these features that made this laptop an amazing one. Right now, It's just a regular windows operating laptop and has nothing to do with its gaming identity, features.

Thanks for the help in advance.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,924 Trailblazer

    Hi, is your model PH315-53? If that December update is Windows11 24H2 I recommend you stick with Windows11 23H2 or even Windows10 22h2 till a new BIOS is released by Acer, latest Bios version 2.04 is from 2021/09/14. PredatorSense version 3.00.3152 available for your laptop only runs with Windows10 22H2 so consider installing Windows10 if you want to use PredatorSense. Install NVIDIA dGPU driver 27.21.14.5771 dated 2021/07/13 from the Acer Support site.