713 Chromebook with red hue and lines on screen

LagrangeL2
LagrangeL2 Member Posts: 1 New User

Our 713 was purchased in 2021 I think. It's in a repair shop so I can't get the exact model.

When first switched on, it now has what looks like a couple of lines of dead pixels at the top of the screen though they're not continuous lines. After a little while it develops what you can see in the attached photo. The pattern does change over time but it's essentially the same.

What might be the cause/remedy? The repair shop thinks it'll be the panel and reckons it'll cost £190 to repair. Is it worth it? Thanks

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Answers

  • SemihB
    SemihB Member Posts: 95 Fixer WiFi Icon

    @LagrangeL2

    Ultimately, the decision is yours. This is a panel failure. You need to get a new panel. However, try different methods to be sure; connection socket, cable problems, graphics adapter software, etc.

    Please check Acer Store.

    Please click like if your problem is solved or write my problem is solved.

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    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.