My Predator Orion 5000 PO5-625s randomly crashes and restarts itself - UPDATE

XBGxmer

Me again 🥲

I somewhat recently posted another thread about this issue (https://community.acer.com/en/discussion/723372/my-predator-orion-5000-po5-625s-randomly-crashes-and-restarts-itself-no-matter-what-im-doing) and after this post, the issue seemed to be happening a lot less, and for about a few weeks, it didn't happen at all.

Unfortunately the issue is happening again now and it's possibly worse than before. I've checked the event viewer and I'm getting the error "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffe78f4acf4460, 0xfffff80377b04930, 0xffffffffc000009a, 0x0000000000000004)" every time it happens.

ChatGPT said that the dump file that was created leads to an audio driver problem, but my drivers are up to date. Do I possibly need to downgrade the drivers? If so, how would I go about doing that?

Thank you. :)

Axxo

If your Acer Predator Orion 5000 PO5-625s is experiencing random crashes and restarts, it could be due to overheating, faulty hardware, or software issues. To troubleshoot, check for signs of overheating, verify your GPU drivers, and consider returning the PC for a replacement if other solutions don't work.
Troubleshooting Steps:

1. Check for Overheating:
   Ensure the fans are running properly and that there's adequate airflow in the case.
   Consider using a tool like HWiNFO to monitor CPU and GPU temperatures.
2. Verify GPU Drivers:
   Update or reinstall your GPU drivers.
   If the problem persists, try reinstalling Windows.
3. Check RAM:
   Run a memory test using HWiNFO or other tools.
   Try different RAM slots or a single stick to isolate the issue.
4. Software Issues:
   Check for any recently installed software that might be conflicting with your system.
   Consider resetting your PC to a previous configuration.
5. Return for Replacement (if needed):
   If the issue persists after trying the above steps, consider returning the PC to Acer for a replacement.
   Additional Notes:
   Some users have reported that the problem disappeared when they put their fans on gaming mode.
   Overheating can cause a computer to restart automatically.
   Ensure your power supply unit (PSU) is sufficient for your components and not overheating.

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