is it me or is it the game?The games keeps freezing predator helios neo 16,

rwstutler
rwstutler Member Posts: 1 Newbie
edited May 10 in Predator Laptops

new predator helios neo 16, playing star trek fleet command. the game keeps freezing and has to go to task manager to close. are my settings wonked or is it their game?

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Answers

  • Puraw
    Puraw ACE, Member Posts: 16,593 Trailblazer

    Hi, update your PHN16-7x BIOS and upgrade to Windows11 24H2, reinstall Predator Sense from the Microsoft Store and uninstall programs running at the background that you don't use. Open Task Manager-Processes and click on the Processes column header that will show how many background apps are running if more than 75 uninstall some in Windows Add or Remove programs, also disable the Startup programs you don't need in Task Manager-Startup. Check the GPU-CPU temperatures if overheating use Best Power Efficiency mode in Windows Power & Battery settings. After you crash open Reliability History-Problem reports and copy the .txt files to WordPad, attach that to your reply (not as a picture), open Event Viewer and check Critical Errors at the time of the last crash, if you see anything related to Nvidia or VGA you may have a bad dGPU driver that you can uninstall with DDU in Safe Mode, click on Clean and Restart (see red arrow on picture), Windows will offer a new Optional driver in Check for Updates that you install.

    DDU screen.jpg