Screen fading to black (XV340CK), power light on and no menu options

Jamesmclaren
Jamesmclaren Member Posts: 2 New User
edited 10:58AM in Monitors

I see other threads on the exact same subject but I am bringing this to attention again.

I phoned Acer in the Uk and they claim they've never heard of this issue and of course I am out of warranty.

The issue as follows

  • The screen was on and working, then started to fade black over a 5 second period.
  • The blue power light remains on and it looks like the backlight is on 
  • Pressing the buttons on the monitor does not bring up any menu options.
  • I was able to revive the monitor by unplugging everything, holding the power button for 60 seconds and plugging everything back in. This worked for about 5 minutes before it died again
  • I am now unable to revive it.

Identical issues in other threads:
https://community.acer.com/en/discussion/659103/is-my-xv340ck-monitor-starting-to-fail-screen-faded-to-black-when-gaming#latest
&
https://community.acer.com/en/discussion/677617/problem-with-acer-xv340ckp-the-monitor-stopped-working-there-is-no-visual

Has anyone got any advice?

Answers

  • Sharanji
    Sharanji ACE Posts: 5,158 Pathfinder

    @Jamesmclaren

    Based on similar reports, here are some possible causes and solutions.
    Hard Reset, Disconnect everything, including power, then press and hold the power button for 60 seconds. Reconnect and turn it back on. Try different cables and ports to rule out connection issues. Some users found that setting brightness to maximum and enabling FreeSync helped stabilize the display.

    Install the latest monitor drivers and Acer Display Widget from Acer’s support page. XV340CK downloads

    If none of these steps work, you might want to check Acer’s customer support for additional solutions. Acer Support

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊