Acer Helios 500 USb device manager screenshot needed.I'm unable to test the USB C charging function

darkknight1307
darkknight1307 Member Posts: 27 Troubleshooter
edited 5:52PM in Predator Laptops

Hi if anyone has a Helios 500 I'd like to see a screen shot of the USB device manager page as displayed in attached pic with no USB devices connected so I can work out what internal USB device has failed the descriptor request.

All my USB ports including the USB C are functioning however I'm unable to test the USB C charging function nor do I use it

17459303243157583770044346668586.jpg

[Edited the thread to add issue detail]

Answers

  • Sharanji
    Sharanji ACE Posts: 5,118 Pathfinder

    @darkknight1307

    What is the full model number of your Predator Helios 500? PHXXX-XX

    The Acer Helios 500 does have USB-C ports, but their charging functionality can vary depending on the specific model. For example, the USB-C ports on certain Helios 500 models do not support power delivery for charging the laptop. Instead, these ports are primarily used for data transfer or connecting peripherals.

    If you don't use the USB-C charging feature, there's no need to worry. The laptop's primary charging method through its dedicated power adapter is designed to handle all its power needs efficiently.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊