Variable refresh rate: Not supported Error in Helios Neo 16 2024. What to do? Please help me.

Metodo90
Metodo90 Member Posts: 7

Tinkerer

edited April 27 in Predator Laptops

Hello everyone. I have a notebook set up for dynamic frequency variation (Predator Helios Neo 16 2024). Unfortunately in Windows, as you can see in the photo, it tells me that "Variable refresh rate: Not supported"..
I have already reviewed, reinstalled and verified the drivers.. I don't know what to look for anymore.
Just to clarify: I did a clean installation of Windows11 and switched to PRO (the HOME version is available with the notebook).
Please help me!!!!

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,983 Pathfinder

    @Metodo90

    This will depend on whether the monitor supports the variable refresh rate.

    Has this option worked previously?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Metodo90
    Metodo90 Member Posts: 7

    Tinkerer

    Thank u

     @AnhEZ28

    yes, my monitor allows it,