Acer Spin 3 (SP314-21N) not charging. Any help is appreciated!

Cherry3
Cherry3 Member Posts: 1 New User
edited 12:17AM in Swift and Spin Series

SP314-21N isn’t charging despite working normally the last few weeks. Tried charging through the barrel charger and USB-C but neither work, even after resetting the battery through the pinhole and leaving it for 20 minutes off prior. The laptop is currently dead so I can’t check settings. Any help is appreciated!

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,425 Trailblazer
    edited 12:18AM

    Hi, this laptop is from 2020, what Windows version are you running (W11 24H2?) The battery may also be bad after 5 years, try to boot with a Windows Recovery drive (if you don't have one you can make a Windows Recovery USB stick on another PC that has the same Windows version). If the laptop won't boot anymore you can try to reset the CMOS module (see picture)

    Cmos.jpg

    Power drain + CMOS reset: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black next to the battery) and remove the coin battery. Shorten the +/- terminals inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. Next, press the Power Button on the keyboard for 10-15 seconds after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and try to boot.