My AN-16-41-R1NZ freezes when launching "heavy" games.

mindset_
mindset_ Member Posts: 2 New User

Hello, I encountered such a problem that when launching games such as BG3, Squad, Rust, etc., the computer makes a sound similar to connecting (disconnecting) a headset and freezes.
The further outcome depends on the number of such sounds:
1 sound - freezes for 5-8 seconds and then everything loads.
2, 3 sounds - the screen freezes completely, I hear sounds perfectly well, I can even interact with the game intuitively, but the frozen picture on the screen does not change. After that, I have to restart the PC, holding the power button.
At the same time, rendering huge scenes in blender, launching finished projects in Unity and UE5, as well as launching less demanding games does not cause any problems.
I updated drivers, cleared SSD cache, checked temperature conditions, reset Windows via Acer Care Center, changed the headset and even started without it, rolled back to February Windows updates (that's when this problem appeared) - did not help. All devices (based on diagnostics) work properly, do not conflict and do not cause any problems. At the moment, the PC is reset to factory settings. Connecting a second monitor only partially solves the problem. Due to the first request - I do not know what else I can do to speed up the solution to the problem.

Best Answer

  • Sharanji
    Sharanji ACE Posts: 5,118 Pathfinder
    Answer ✓

    Issue 1: The explorer.exe Freezing usually means something went wrong with the desktop shell, often due to a driver conflict
    A buggy game launcher Or third-party overlays (like NVIDIA, Discord, etc.)

    Try these steps:
    Update Display Drivers Cleanly. Use DDU Display Driver Uninstaller in Safe Mode to remove all NVIDIA drivers.
    Reboot and install the latest Game Ready Driver from the NVIDIA website.

    Disable or Uninstall NVIDIA Overlay
    Go to NVIDIA GeForce Experience → Settings (gear icon) → General → In-Game Overlay → Disable Or just uninstall NVIDIA GeForce Experience altogether, you can keep the drivers without it.

    Scan System for File Corruption. Open Command Prompt as Admin:
    sfc /scannow
    Then:
    DISM /Online /Cleanup-Image /RestoreHealth

    issue 2: NVIDIA Overlay.exe SID Mismatch, This means the NVIDIA Overlay process tried to relaunch with the wrong user context. Usually happens because of running something as Admin while the overlay isn’t or a broken update of NVIDIA App or GeForce Experience

    Kill all NVIDIA processes from Task Manager.
    Navigate to:
    C:\Program Files\NVIDIA Corporation\NVIDIA AppDelete (or rename) the NVIDIA Overlay.exe file to temporarily disable it.
    Reinstall GeForce Experience if you want the overlay working again, but run its installer as Administrator to avoid permission mismatches.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

Answers

  • Sharanji
    Sharanji ACE Posts: 5,118 Pathfinder

    @mindset_

    I have a few additional suggestions that might help you pinpoint the problem or resolve it:
    Even though you've reset the PC, sometimes certain processes can interfere with the performance of more demanding games. Use Task Manager (Ctrl + Shift + Esc) to check if any background processes are consuming too much CPU, GPU, or RAM. Look for anything unusual, especially processes that spike in resource usage when you launch games.

    Check your Event Viewer (Windows key + R, type eventvwr.msc) for any critical errors or warnings that occur around the time of the freezes. There might be something there that points to a system issue or driver conflict.

    Sometimes, power settings can cause issues with high-demand applications. Go to Control Panel > Power Options, and ensure you're using the High Performance power plan. Additionally, check the advanced power settings and disable any power-saving options for the CPU, hard drive, and GPU.

    Try lowering the graphical settings in the problematic games. Some games are more demanding on the GPU, especially when there's heavy rendering. If your graphics card is getting overloaded or there are conflicts with the game's settings, this might cause freezing.

    Right-click on the executable of the problematic games, go to Properties > Compatibility, and check the box that says Disable Full-Screen Optimizations. This can help with some game-related graphical issues in Windows.

    Make sure you have the latest version of DirectX and all necessary Microsoft Visual C++ Redistributables. Sometimes, game issues can arise from outdated or missing files related to these.

    Since you've updated drivers, ensure that the NVIDIA Control Panel or AMD Radeon Settings (if you have a dedicated GPU) isn't running into conflicts with your games. Also, if you’re using G-Sync or FreeSync, try disabling it temporarily to check if it's causing the freezing issue.

    Use tools like HWMonitor or MSI Afterburner to monitor your hardware during gaming. If the issue is related to thermal throttling or power supply, it could be shown through spikes in temperature or power usage.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • mindset_
    mindset_ Member Posts: 2 New User

    I went through each of your suggestions, all the incomprehensible errors were studied and corrected, but in general everything is in working and working order. When starting the game, the following error appeared with the task category "freezing": The explorer.exe program version 10.0.26100.3624 stopped interacting with Windows and was closed - the only thing they advise is to reinstall the system.

    and warning: The application 'C:\Program Files\NVIDIA Corporation\NVIDIA App\CEF\NVIDIA Overlay.exe' (process ID 3876) failed to restart - Application SID does not match Conductor SID.

  • Sharanji
    Sharanji ACE Posts: 5,118 Pathfinder
    Answer ✓

    Issue 1: The explorer.exe Freezing usually means something went wrong with the desktop shell, often due to a driver conflict
    A buggy game launcher Or third-party overlays (like NVIDIA, Discord, etc.)

    Try these steps:
    Update Display Drivers Cleanly. Use DDU Display Driver Uninstaller in Safe Mode to remove all NVIDIA drivers.
    Reboot and install the latest Game Ready Driver from the NVIDIA website.

    Disable or Uninstall NVIDIA Overlay
    Go to NVIDIA GeForce Experience → Settings (gear icon) → General → In-Game Overlay → Disable Or just uninstall NVIDIA GeForce Experience altogether, you can keep the drivers without it.

    Scan System for File Corruption. Open Command Prompt as Admin:
    sfc /scannow
    Then:
    DISM /Online /Cleanup-Image /RestoreHealth

    issue 2: NVIDIA Overlay.exe SID Mismatch, This means the NVIDIA Overlay process tried to relaunch with the wrong user context. Usually happens because of running something as Admin while the overlay isn’t or a broken update of NVIDIA App or GeForce Experience

    Kill all NVIDIA processes from Task Manager.
    Navigate to:
    C:\Program Files\NVIDIA Corporation\NVIDIA AppDelete (or rename) the NVIDIA Overlay.exe file to temporarily disable it.
    Reinstall GeForce Experience if you want the overlay working again, but run its installer as Administrator to avoid permission mismatches.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊