Hello Acer Community,
I am facing a highly frustrating experience with Acer TV service. It has been over two weeks since I submitted my TV for repair, and I have received no proper update or resolution from Acer support.
Here’s what has happened so far:
I’ve been promised updates multiple times by phone and email—none were delivered.
One senior executive falsely claimed that a 20–25 day repair window is listed on the Acer website. When I asked him to show me, he disconnected the call.
I have sent multiple escalation emails—no response.
Latest response was a generic “we’ll get back to you” message with no timeline or useful information.
As of April 16, 2025, I am still in the dark, and customer support just keeps asking for “more time.”
This kind of service is unacceptable. I am requesting help from the Acer community moderators or any responsible contact from Acer India to take this issue seriously.
Job ID / Reference Number: AP25033000033
Contact Info: K. Jagadeesh, Phone - XXXXXXXXXX
Hoping someone from Acer truly listens here. If this remains unresolved, I will be forced to take this to consumer grievance boards and social platforms.
[Edited the content to hide personal information]
