Acer Nitro 5 AN515-57-548J not detecting new 2TB Patriot P220 SATA SSD

Alex_Bakushin

Hello, I have an Acer Nitro 5 AN515-57-548J laptop that I’ve been using for 3 years.
I already installed an additional 1TB M.2 NVMe drive, but the storage is almost full. Today, I decided to add a 2TB Patriot Memory P220 SATA III SSD using the laptop’s included cable. However, the laptop doesn’t detect the new SSD — it’s not visible in the BIOS or Disk Management. I’ve tried various troubleshooting steps, but the drive remains unrecognized.

Possible issues I’m considering:

1. Hardware limitations: Could the laptop lack support for three simultaneous drives (original NVMe, added NVMe, and new SATA SSD)?
2. Power delivery: The SSD’s specifications mention it requires 3V to start. Could the laptop’s power supply be insufficient?
3. Defective drive: Is the SSD faulty?
4. Firmware/Compatibility: Could outdated firmware or compatibility issues be causing this?

Next steps:
I plan to test the SSD in a USB 3.0 enclosure soon. If it works externally, I’ll update its firmware and retry. If not, I’ll assume it’s defective. However, I’d appreciate any advice on diagnosing the issue further or confirming if my laptop’s hardware is incompatible.

Questions:

• Are there known limitations for the Nitro 5 AN515-57 regarding multiple drives?
• Could power delivery be the culprit?
• Any other troubleshooting steps I might have missed?

Thank you for your help!

Puraw

https://community.acer.com/en/discussion/723746/acer-nitro-5-an515-57-548j-not-detecting-new-2tb-patriot-p220-sata-ssd

Hi, here some possible reasons and troubleshooting steps:
Check Physical Connection, Sata-3 ribbon cable, (I would have installed the 2.5" Samsung 870 Evo-VNAND 2TB SSD instead of the P220).

BIOS Settings: Enter BIOS and check if SATA mode is set to AHCI (instead of RAID). Some Acer Nitro models require pressing CTRL + S in the BIOS to reveal hidden settings.

Power Delivery Issue: Some SSDs require specific voltage levels. If your laptop doesn’t provide enough power, the P220 SSD may not initialize.

Firmware & Compatibility Check if the Patriot P220 SSD has a firmware update available.

AFAIK, there are no limitations on multiple drives (e.g., NVMe + SATA combinations). See StevenGen's comments in the post below.

Test the SSD Externally: Try connecting the SSD via a USB-to-SATA adapter to see if it’s detected in Windows. If it works externally, the issue may be with the laptop’s SATA port or BIOS settings. Check Acer’s Support for a BIOS update that might improve SSD compatibility.
Acer nitro 5 "AN515-57-57G2" how much storage I can add Ram and SSD upgrade — Acer Community