Predator Helios Neo 16 PHN16-71 laptop charges fine when off, but delays charging when on

Lutfifathilah46_
Lutfifathilah46_ Member Posts: 6 New User
edited April 18 in Predator Laptops

hello friends, I have a problem on my acer predator helios neo 16, so when I charge the laptop in the off state, the charge is normal. but when the laptop is turned on and charged, the charge goes in but does not go in for about 2 minutes. after that the charge is normal. does anyone know why?

Best Answer

  • Jack22
    Jack22 ACE Posts: 4,389 Pathfinder
    Answer ✓

    @Lutfifathilah46_

    access Device Manager. Then, locate the battery driver within the "Batteries" section, right-click it, and select "Uninstall device, then restart.

    Ensure your laptop's operating system and drivers are up to date, as updates can include performance and battery optimization. 

    Click on 'Yes' if the comment answers your question!

Answers

  • Jack22
    Jack22 ACE Posts: 4,389 Pathfinder
    Answer ✓

    @Lutfifathilah46_

    access Device Manager. Then, locate the battery driver within the "Batteries" section, right-click it, and select "Uninstall device, then restart.

    Ensure your laptop's operating system and drivers are up to date, as updates can include performance and battery optimization. 

    Click on 'Yes' if the comment answers your question!
  • Lutfifathilah46_
    Lutfifathilah46_ Member Posts: 6 New User

    thankyouu so much for the answer, have a nice day😀

  • Lutfifathilah46_
    Lutfifathilah46_ Member Posts: 6 New User

    Hi, it turns out this method works when I restart my laptop. But after I turn it off for a long time and turn it back on, my laptop charger still doesn't charge as before. Is there a solution?

  • Jack22
    Jack22 ACE Posts: 4,389 Pathfinder

    Could you try a different charger and check please

    Click on 'Yes' if the comment answers your question!