My new acer laptop freezes for no reason. Its an Acer Swift go 14 (SFG14-41)

Neeraj21
Neeraj21 Member Posts: 3 New User
edited April 15 in Swift and Spin Series

My Acer laptop randomly freezes without any apparent reason. When this happens, nothing works not even the keyboard and the only option is to perform a hard reset by holding down the power button for 10 seconds. What could be causing this issue, and would a fresh OS installation help?"

Acer Swift go 14 (SFG14-41)

AMD Ryzen 5 7430U with Radeon Graphics

16gb ram

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,546 Trailblazer

    Hi, the AMD Ryzen 5 7430U does not yet appear on the official Windows 11 24H2 supported CPU list, update your BIOS to the new version 1.18 dated 2025/03/25 and if the issue persists and you upgraded to W11 24H2 consider reinstalling Windows11 23H2.

  • billsey
    billsey ACE Posts: 36,051 Trailblazer

    Which OS and version are you using? Your SFG14-41 came with Windows 11 installed and doesn't actually support running Windows 10. I think Puraw was confused on your model number, thinking it was an earlier SF model, not the SFG you have. We really need to try and pin down the cause of the freezes before we can figure out how to deal with them. Does Event Viewer show anything at all just before the freeze? It will have a bunch of entries during the actual reboot but might show an error just before… Do you ever get a blue screen of death? If so a picture of that would help point at potential issues. Do the freezes match up with any software running or are the really random?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 1,616

    Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue. Here are some of the steps to speed up or increase the performance your computer.  Try windows + r -  on the run window - type msconfig  - click ok  
    click on services
    check - hide all Microsoft services 
    click on disable all
    click on startup 
    disable all the startup items 
    click on apply - ok  - restart the computer.     

    Loading process will be very fast now. Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  Try windows + r - on the run window - type appwiz.cpl  - click ok  
    it will show you the list of programs
    remove all the unwanted third party programs. 
    Please don’t remove any drivers.  

    If you are not sure , please don’t remove it.  Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files If you are not able to remove some files - click on skip and then click click on continue.. Try windows + r  - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumbnail
    Delete the items which are checked Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %Try to do a chrome reset 

    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Open chrome 

    it will work faster now. If it is still not working then we have to do a refresh and reset. Click on start - settings - update and security - recovery - reset this pc - get started or on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 

    click on local reinstall - just remove my files - click on reset
    It will be in progress Note:- If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.  Only the applications will be lost If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. You can also do the recovery in an alternative way.. There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car. 

    Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot. It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc

    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress If the keep my files option is not working Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. If the just remove my files is not working. Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 
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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Neeraj21
    Neeraj21 Member Posts: 3 New User

    Hi, I’m running Windows 11 24H2. As per Puraw’s suggestion, I updated the BIOS to the latest version. So far, the error hasn’t reappeared. I’ll let you know if it comes up again.

    Thank you

  • Neeraj21
    Neeraj21 Member Posts: 3 New User

    Hi, the issue is still persisting. My laptop hangs about three times a day, usually while watching videos at 1440p, and sometimes even at 1080p when it's plugged in. I checked the Windows Event Log, but there's nothing unusual there. Please help me, Is this a hardware issue?

  • billsey
    billsey ACE Posts: 36,051 Trailblazer

    How are you playing the videos? In a browser or with an app? If within a browser, does it also happen in a different browser? If in an app, does it also occur when viewing them in a browser?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RadovanRakovicky
    RadovanRakovicky Member Posts: 12

    Tinkerer

    In my case, I will:

    • check BIOS if there's no custom cooling setting (reset BIOS to defaults). If doesn't help, step 2:
    • reinstall windows & check running videos on clean installation, if doesn't help, step 3:
    • check HW temperatures over some diag program. If OK, step 4:
    • check also RAM via some diag program. If still not OK, apply warranty.

    Might happen that thermal paste on CPU from factory isn't fully spread over CPU surface = overheating = CPU performance downgrade. You can also set Task Manager to run on the top, run a video and check CPU, GPU, RAM utilizations. Maybe there's running also some crazy process which utilizes CPU or RAM to 100% from time to time, and it's not related to watching movies