Acer Self Care won't accept correct S/N or SNID, out of warranty laptop Aspire 5738ZG

Dalste
Dalste Member Posts: 7 New User
edited April 11 in Aspire Laptops

Hi,

I am trying to schedule an appointment for 'Acer Self Care' at the address: https://customerselfcare.acer.com/CS2/#/, yet the system is telling me my S/N or SNID is wrong, when they are correct. My laptop is out of warranty. Here is a screenshot of the message I receive.

Thank you

[Edited the topic title to include model number]

[Edited the thread to hide sensitive content]

Answers

  • Sharanji
    Sharanji ACE Posts: 5,028 Pathfinder

    @Dalste

    Make sure you are accessing the Acer Customer Self Service site that corresponds to the region where you purchased your laptop.Acer web sites are regional and may not recognize SNIDs from other regions.

    Double-check that you are entering the SNID/Serial Number exactly as it appears on your device or the original purchase documentation, including any spaces or dashes.

    You can also try using the "Auto-Detect my serial number" option on the Acer Contact Us page to see if that retrieves your serial number.

    You can try to contact Acer support directly through their official website or phone number. They may be able to manually verify your SNID/Serial Number or provide further assistance Acer Worldwide Support

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Sharanji
    Sharanji ACE Posts: 5,028 Pathfinder

    @Dalste

    I check the screenshot and your model number is Aspire 5738ZG manufactured in 2009.  This is a legacy model and likely no longer officially supported by Acer. It's recommended to contact a local repair center for repairs instead of relying on Acer's repair center.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Dalste
    Dalste Member Posts: 7 New User
    edited April 11

    Hi.

    Thank you very much for your answer Sharanji! I was wondering if you knew how to temporarily disable an internal keyboard for an Acer Aspire.

  • Sharanji
    Sharanji ACE Posts: 5,028 Pathfinder

    @Dalste

    You can temporarily disable the keyboard from open Device Manager
    Open Device Manager:
    Press the Windows key + X on your keyboard, then select "Device Manager". Alternatively, search for "Device Manager" in the Start menu and open the application. In Device Manager, find and expand the "Keyboards" section by clicking the arrow next to it. Right-click on the internal keyboard (usually labeled "Standard PS/2 Keyboard" or something similar).
    If "Disable device" is available, select it.
    If "Disable device" is not available, try "Uninstall device" instead.
    In some cases, you might need to restart your computer for the changes to take effect.

    To re-enable the keyboard, you can:
    If you disabled the device, go back to Device Manager, expand "Keyboards," right-click the disabled keyboard, and select "Enable device". If you uninstalled the device, go back to Device Manager, expand "Keyboards," right-click the keyboard, and select "Scan for hardware changes" to let Windows reinstall the driver.

    Alternatively, you can use an external USB keyboard if you have issues with internal keyboard.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Dalste
    Dalste Member Posts: 7 New User

    Hi Sharanji.

    Thank you for your answer. I uninstalled the device, but nothing happened. After the restart the keyboard is still operative.

  • Sharanji
    Sharanji ACE Posts: 5,028 Pathfinder

    In this case, the procedure is to remove the driver really, but you need to create some settings so that the driver is not automatically re-installed as it is happening.

    Click start and, in the search box, type 'gpedit.msc' and click "Run as Administrator";
    Click on the Computer Configuration file and then go to Administrative Templates > System > Device Installation;
    Next, go to Device installation restrictions;
    You will see several options on the right. Right-click Prevent installation of devices not described by other policy settings, and choose the "Edit" option;
    To activate, check the "Enabled" option. Then click "Apply", and finally click "Ok";

    Now that you're done, go back to Device Manager and uninstall the keyboard driver. When you restart the computer, it will not be installed automatically, and the notebook keyboard will no longer work.

    If you need to install the driver again in the future, in the start menu type gpedit.msc and run as an administrator to reverse the change.

    Alternatively, you would be to lift the keyboard and disconnect it from the motherboard temporarily.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Dalste
    Dalste Member Posts: 7 New User

    Hi Sharanji,

    I will try doing this: I just hope I can reinstall the keyboard afterwards.

  • Dalste
    Dalste Member Posts: 7 New User

    No 'gpedit.msc'. I have Windows 11 home.