Nitro 515-58-My battery stays at 0% but with Good Battery Health.

Dixi
Dixi Member Posts: 2 New User
edited April 9 in Nitro Gaming

I appreciate if you could help me figure out what's wrong with my laptop. +

[Edited the topic title to include model number]

Answers

  • Dixi
    Dixi Member Posts: 2 New User
    edited April 9

    @AnhEZ28 hope you could help

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,960 Pathfinder

    I cannot read the battery report file. Can you try to reupload it in your comment?

    What is the status of the charging indicator? Amber, blue, or blinking?

    Try to reset the laptop power by turning off the laptop, unplug the charger, and hold the power button for 15 seconds.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Sharanji
    Sharanji ACE Posts: 5,026 Pathfinder

    @Dixi

    Start with a power reset. This model does not have any reset pinhole. So disconnect the charger and try to reset your laptop by pressing the power button for 10 seconds.

    Reinstall the battery drivers. Press Windows key + R and type devmgmt.msc in the Run dialog box, hit Enter key to open Device Manager. In the Device Manager window, expand Batteries, right click on available devices in this section and click Uninstall.
    Confirm the device uninstall by clicking/tapping OK. Then click Action > Scan for hardware changes. Close the Device Manager. Now check the status of problem and see if it has solved or not.

    Run Built-in Power Troubleshooter
    Go to Control Panel > Troubleshooting > View all. Then in All Categories window, click/tap Power. This will open built-in Power troubleshooter wizard, click Next. Run Built-in Power Troubleshooter.

    Is the laptop working fine when connected with the charger? The charger itself might be faulty, or the charging port on the device might be damaged. The battery itself might be failing or have a hardware problem that prevents it from being charged or accurately reporting its charge level.

    Unplug AC power, remove the bottom cover, and physically unplug the battery for a while. once plugged back in it may start charging back up to 100%.

    By following these troubleshooting steps, you should be able to identify the root cause of the issue and find a solution to get your battery charging and replaced.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊