acer aspire v5 brand NEW battery drain, no power issue

DJjersey

week one

full battery charge

lasts less than 2 hours with CRITICAL LOW battery warning

FULL charge unplug from wall outlet, close top sleep mode, using NO power even for LED light. BATTERY FULLY DRAINED after 6 hours . NO use.

2 TIMES - unable to turn ON while connected to outlet. with Drained battery in morning. had to use Powertrain to STart. NO power to backlit keyboard no led power light

sought battery drivers to ensure latest update. cannot locate at ACER

did every troubleshooting suggestion from ACER community. Battery life is STILL horrendous. and cannot travel anywhere with this laptop. its less than 2 weeks old and has NEVER held a charge

Sharanji

@DJjersey

what is the full model number of your Acer Aspire v5 laptop?

Try a power reset. To reset your Acer laptop using the battery reset pinhole, first ensure the laptop is turned off and unplugged from the AC adapter. Locate the battery reset pinhole on the bottom of your laptop, usually marked with a battery icon. Using a small paperclip or a similar object, press and hold the reset button inside the pinhole for about 5 seconds. After releasing the button, wait for approximately 5 minutes before plugging in the AC adapter and powering on your laptop. This process temporarily disconnects and reconnects the internal battery, which can help resolve power and battery-related issues.

To reinstall your laptop's battery driver, open Device Manager, expand "Batteries," right-click "Microsoft ACPI-Compliant Control Method Battery," choose "Uninstall device," then restart your computer to allow Windows to automatically reinstall the driver.

If the problem persists, and the laptop is in warranty contacting Acer support for further assistance is recommended. Acer Support & Service