Why am I always losing my wifi connection? My laptop is Acer A315-58

Jhannaryan23
Jhannaryan23 Member Posts: 2 New User
edited 9:53AM in Aspire Laptops

My laptop is Acer3 and I am using Windows 11 now as it gets updated. But I am always losing my wifi connection. What am going to do? I've already troubleshot it and the driver is updated.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,075 Trailblazer
    edited 7:25AM

    Hi 99% of all lost Wi-Fi links are related to the modem or high latency (heavy traffic-poor bandwidth), check with your ISP if maintenance is going on in your area, move the mobile router to a different location, connect another Windows device to the router to test the link, run Speedtest by OoKla or paste this in the command prompt: ping -n 10 community.acer.com that should return with zero packets lost and a Ping of 10ms average.

  • StevenGen
    StevenGen ACE Posts: 13,752 Trailblazer
    edited 5:19AM

    If its not your router or connection then its the Aspire 3 laptops card, so inspect that or even change the card with a new card, as that could be the problem also. If you would give us the exact Aspire 3 model number like A315-xx then we can suggest which wireless cards that your laptop has. Good luck.

    Do a Wi-Fi driver refresh like the guide below or uninstall the Wi-Fi driver completely and then reinstall the oem Acer first driver that was installed in your Aspire 3 laptop by Acer from the support page and allow windows update to update this driver to the most compatible driver for your laptop.

    WI-FI Driver Refresh >Go to Device Manager > Network adapters > select the Wi-Fi card > right click the card Properties > Driver > Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer > and then pick the last and most recent dated Wi-Fi driver that is in that list, and reinstall that driver, as afterwards your Wi-Fi should work.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Jhannaryan23
    Jhannaryan23 Member Posts: 2 New User

    HI, my laptop is Acer A315-58

  • Jack22
    Jack22 ACE Posts: 4,356 Pathfinder

    Try restarting your router and devices, checking for interference, updating router firmware, and ensuring your network adapter drivers are up to date. 

    Click on 'Yes' if the comment answers your question!