ACER Nitro AN515-57 randomly freeze after a mount of time used

t4lon
t4lon Member Posts: 3 New User

My laptop freeze randomly when i use web or play league of legend and this is what it show in event viewer

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The description for Event ID 6 from source IntelHaxm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

The message resource is present but the message was not found in the message table
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The description for Event ID 3 from source IntelHaxm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

The message resource is present but the message was not found in the message table

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The IntelHaxm service failed to start due to the following error:
A device attached to the system is not functioning.

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and this is what it show in minidump file when i debug

Answers

  • Sharanji
    Sharanji ACE Posts: 4,862 Pathfinder

    @t4lon

    It seems that the storage drivers causing the randomly freeze on your system.
    Download and install the version of Chipset drivers to check the issue. Nitro AN515-57 downloads
    Also, check if you have the latest BIOS update v1.20 installed

    Check if there any pending windows updates. To check for Windows updates, go to Settings > Update & Security > Windows Update, and then click "Check for updates".

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Axxo
    Axxo Member, Ally Posts: 1,405

    Freezing, booting and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician.

    Try doing a hard reset:Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
    Take the RAM out and disconnect the main battery and take it out of the laptop case.
    Disconnect the RTC/BIOS battery (which is the little black round battery)
    Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.
    Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).

    All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • t4lon
    t4lon Member Posts: 3 New User

    i have new problem now that my laptop sometime does not recognize nvidia graphic driver what do i do now …

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,918 Pathfinder
    edited 4:31AM

    @t4lon

    Make sure that the laptop is not overheating. Try to open NitroSense and leave it running in the background. Play some games and periodically check the temperature.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!