"Acer took longer service time to fix the device."

Nikin6767

On March 12th, I contacted the Acer team for service on my laptop, which was under warranty. However, it took them 16 days to resolve the issue. Throughout this period, I followed up with the Acer team, but they didn't seem to take my concern seriously, likely because the service was under warranty. Every time I inquired about the status, I received the same response: "We are working on it." I was disappointed to experience this issue with a brand-new laptop that malfunctioned within just six months of purchase. I would advise caution when considering an Acer product, as their service does not seem to prioritize customer satisfaction. Unfortunately, it appears that Acer's team does not value their customers' time and concerns. If you require further clarification on this matter, please do not hesitate to contact me at [Content Removed]

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Sharanji

@Nikin6767

I can imagine how frustrated you must be.
Acer laptop repair times can vary, potentially taking longer than expected due to factors like part availability, the complexity of the issue. Some repairs are more straightforward and quick, while others involve more intricate diagnostics and procedures, leading to a longer turnaround time. If your laptop requires a specific part for repair, the wait time can increase significantly, especially if the part needs to be ordered or sourced from a different location.

billsey

Yes, and they often vary greatly on a country to country basis, or when the laptop design a very new. It takes time to distribute parts for each model type and SKU to all service centers. I believe some of the service centers in some countries may be privately owned, and in those cases they don't get the parts kits ordered as quickly as the ones Acer runs itself. All in all though, I would expect a two week turn around for a repair issue to not be out of line for any vendor. I know I've had longer waits for other manufacturers in the past…