Wifi missing on Acer Swift 14 AI? The network controller driver is not installed

HayydenJames
HayydenJames Member Posts: 6 New User
edited March 26 in Swift and Spin Series

Acer Swift 14 AI 3 - months old basically brand new - wifi option is missing from the bottom right settings (next to the date) and also missing from the main settings.
I have not changed anything to make this happen.

[Edited the thread to add issue detail]

Answers

  • HayydenJames
    HayydenJames Member Posts: 6 New User

    I have just found in device manager that the network controller driver is not installed (code 28).

  • StevenGen
    StevenGen ACE Posts: 13,671 Trailblazer

    Reinstall the WLAN oem Acer driver as that should make the WLAN and BT driver will work.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • HayydenJames
    HayydenJames Member Posts: 6 New User

    Where do I found the WLAN driver?

    And how can I do an update or reinstall when I can’t access the internet?

  • StevenGen
    StevenGen ACE Posts: 13,671 Trailblazer

    Your Swift 14 AI which is NOT the model number as a Swift laptop model number is something like SFX14-xx -xxxx or whatever is your Swift 14 AI number written on the back sticker of your laptop, as afterwards you need go to Acer Divers & Manuals page and put the exact model like SFX14-xx only not the last 4 digits and then this page will direct you to all your Swift 14 AI drivers and bios version that you should also update and all the documentation for your Swift laptop. As on that page you will also find the WLAN and BT drivers, so reinstall them as then you will have a WLAN working, also and afterwards allow windows update to update these drivers to whatever is the compatible and latest drivers for your Swift laptop, its a very simple process.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍