Do I have to be worried about my New Helios Neo 16 PHN16-71? Takes forever to boot like 45 seconds.

HeinzDBV09
HeinzDBV09 Member Posts: 6

Tinkerer

edited March 24 in Predator Laptops

Hello! I just bought a new Predator PHN16-71 in Hiraoka Perú. And some situations just happened.

I bought a new laptop, an Acer Helios Neo 16, and it has felt weird since the first day I got it. I don't know if I’m just being paranoid or if something’s actually wrong.

When I turned it on for the first time, it took forever to boot (Like 30 or 45 seconds, and I was anxious so it could be less). I got impatient and forced it to shut down twice before it finally finished starting up. Could that have caused any damage?

Then, while I was installing several programs at once — one of them being Bluestacks — I got an error and a blue screen. It said: Kernel APC pending during exit. I read online that it might be caused by Bluestacks itself, but I’m not sure. Just found this KERNEL_APC_PENDING_DURING_EXIT Bluescreen during Bluestacks installation. : r/BlueStacks so maybe it's just happened once.

After that, it’s been working perfectly in games: good temperatures, great performance, everything running smoothly.

What just happened now is that I left it on sleep mode for about four hours, and when I came back, it gave me a sign-in error where I couldn’t recover my PIN and had to reset it.

[Edited the thread to add model number to the title and add issue detail]

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