Thunderbolt 4 (usb 4) stopped working in 2 days old Helios 18. Any fix for this or shall i return it

Set2Rage

so my 2 day old helios 18 thunderbolt 4 potrs on back just stopped working out of no where. any fix for this or shall i return it to bestbuy?

[Edited the thread to add model number to the title and add issue detail]

GAMING6698

https://community.acer.com/en/discussion/722689/thunderbolt-4-usb-4-stopped-working

Ensure all cables are securely connected on both ends. Since Thunderbolt ports can sometimes be affected by graphics drivers, consider performing a clean reinstall of your graphics drivers using ddu uninstalled uninstallein safe mode, especially if you have an NVIDIA GPU.

You can also try updating the Thunderbolt controller via Device Manager and ensure that Windows is fully updated.

Lastly, to confirm whether the issue is hardware-related, you can perform a factory reset and check if the problem persists.

If these steps do not resolve the issue, it is likely a hardware problem, and returning the device to Best Buy for a replacement or refund would be the best course of action.

Diya1811

Start by visiting Acer’s Support Page to ensure all drivers, particularly for the Thunderbolt controller and chipset, are up to date. Perform a power cycle by shutting down the laptop, unplugging it, and holding the power button for 30 seconds before restarting. Test the Thunderbolt ports using other compatible devices to confirm whether the issue lies with the ports or a specific device.

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