Helios 300 randomly shuts off when on battery power. Bought a new battery as well as new charger.

JM1979
JM1979 Member Posts: 27 Troubleshooter
edited March 24 in Predator Laptops

I bought a new, genuine battery for my Predator Helios 300 less than 2 years ago. I also have a new charger. The laptop will randomly shut off when on battery power. It will also die pretty quickly as evidenced by the battery report. Can someone take a look?
THanks!

[Edited the thread to add model number to the title and add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 13,703 Trailblazer

    A 15.90% wear rate for a 2 years old battery is quite normal for the Predator G3-571 laptop, there is nothing wrong with the charging or adapter, the problems that you are having is with internal components of the laptops main power rail which usually relates to voltage regulator or the EC chip that could be faulty. Take your laptop to a technician so they can analyze and pinpoint the exact fault of your laptop.

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