My Aspire 3 (A315-44P) Black screen after auto-shutdown, fan spins, no BIOS access. Need help

charlock
charlock Member Posts: 1 New User
edited March 20 in Aspire Laptops

For some reason, I cannot seem to delete my previous post or edit it, so this is a re-post of the same issue but with corrected details re: the model.

Hi,

I've had an Acer Aspire 3 (Windows 11) for about a year or so now. Every now and again, if the battery life hits the threshold for automatic shutdown, it shuts down. That's not the issue I'm having. Once I've plugged it up and let it charge, the laptop will show a sign of life by spinning the fan and the blue indicator light turning on, but nothing else will be responsive — no light from capslock or any other indicator light and the screen will remain black.

In the past, I've been able to fix this either by power cycling or reseating the RAM, but this go around it has remained unfixable.

I've tried unplugging the battery, holding down both the power button and the battery disconnect button (pin hole at the bottom), as well as just leaving it for hours on its lonesome, disconnecting the RAM for a while before reconnecting, and disconnecting the CMOS battery. None of these have proven helpful.

As a note, the Acer logo does not appear at all, and I am unable to get to the UEFI/BIOS. If I understand the issue correctly, it's something to do with the way Windows 11 does its session termination or whatever, but what I'm really trying to figure out is how to consistently remedy this issue.

Any help would be much appreciated.

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,008 Trailblazer
    edited March 20

    Hi, update BIOS to the new version 1.07 dated 2025/03/11. This laptop is from 2021 and the Ryzen 5000 CPU is not approved by MS for W11 24H2 so if you recently installed W11 24H2 you should roll the OS back to W11 23H2 Also depleting the battery constantly after 4 years may have damaged cells, you should leave the Power Adapter plugged in 24/7 and keep the battery charged 100% at all times. Run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, press Ctrl+P or right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.