password issue, need to access deceasedperson account in my Acer laptop

drcjbump
drcjbump Member Posts: 2 New User
edited March 19 in Aspire Laptops

Hi, Mike son Michael has used my laptop and created his own login. He has deceased, and I need to access his account in my Acer laptop. Please help. thanks

[Edited the thread to add issue detail]

Answers

  • Sharanji
    Sharanji ACE Posts: 4,862 Pathfinder

    @drcjbump

    If Michael logged in with a Microsoft account, try using the Microsoft account recovery tools, or contact Microsoft support for assistance. If he had a local account created directly on the laptop, it will be a little more difficult to access.
    If you're unable to access the account yourself, you may need to seek professional help from a computer repair shop or a data recovery specialist.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • drcjbump
    drcjbump Member Posts: 2 New User

    Sharanji, thank you so much for your response. It was helpful. I was able to access via the back door as I was the administrator on the computer and was able to open his account.

  • Sharanji
    Sharanji ACE Posts: 4,862 Pathfinder

    Thanks for the update! @drcjbump

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

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