AN515-57 Backlight and Monitor not turning on after a small hit, monitor shows image in sunlight

SMHA
SMHA Member Posts: 1 New User
edited 10:22AM in Nitro Gaming

My laptop took a very small hit and the backlight of the screen stopped working, the last time it also stopped working with a small hit, but by turning off the device, the problem was solved, but now, no matter what I do, it doesn't work, the monitor itself is healthy, and it shows the desktop image in sunlight or strong light. Please help me.

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,762 Trailblazer

    Hi, this is a 2021 model laptop and in 4 years' time the screen may have lost some of its brightness but what you describe is not normal and possibly due to a loose DP cable or a connection at the back of the screen. Bring the laptop to Acer Services in your country to check the screen.

  • Diya1811
    Diya1811 Ally Posts: 450

    You can start by connecting it to an external monitor to ensure the rest of the system is functioning properly. Restarting the laptop or adjusting the brightness settings can also resolve simple glitches. Additionally, inspect the lid close switch near the hinge to make sure it's not stuck, and gently clean it if necessary.

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