P07-Repair saga-hanging up,windows blue screens many games would not play or crashed during gameplay

Nichaka
Nichaka Member Posts: 1 New User
edited 12:33PM in Members Lounge

Hi folks, first time poster here.

I bought an Acer computer (P07) back in Oct last year and from out the box it really wasn't running great (hanging up, windows blue screens many games would not play or crashed during gameplay).

I contacted Acer to have the computer picked up for repair/diagnosis Feb 2025 after coming to my wits end with the constant crashing.

Since then, I have been playing tennis e-mail with their support team who have sent the wrong size tote box twice and then a larger tote box twice which has never reached me.

I then contacted Acer technical help who told me that they actually don't have a tote box big enough to take my computer and I'll need to get packaging and send it to them!! ( I don't live on mainland U.K.)

Does anyone know if I'm entitled to a new machine/refund/alternative machine or what as I only want to play computer games on a machine that works.

Safe to say Acer will be nowhere near my next computer list.

Any help would be appreciated.

[Edited the topic title to include the topic issue.]