"The Acer User Sensing program doesn't come pre-installed" on P4 416-72. How can I download it?

aydoganakkoc
aydoganakkoc Member Posts: 2 New User
edited March 21 in TravelMate and Extensa

Hello, I own an Acer TravelMate P4 416-72 model. This model supports the Acer User Sensing program, but no matter what I try, I haven't been able to download it. Could you please share the ISO or EXE file, if possible?"

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,961 Trailblazer

    Hi, it seems that the Acer User Sensing program might not be compatible with your Acer TravelMate P4 416-72 model. According to Acer's support information, this software is only available on certain models, and if it wasn't pre-installed on your device, it likely isn't supported.

  • aydoganakkoc
    aydoganakkoc Member Posts: 2 New User

    Hello, I am sure my device supports it. I can’t see it with my eyes, but when I look through the camera, I notice a purple light constantly flashing in the upper right corner of the camera. I found out this light is the proximity sensor. Please help. The exact model is 416-72-72pq.

  • billsey
    billsey ACE Posts: 35,816 Trailblazer

    Is your camera the 720P or 1080P version? You should be able to see that in the Camera app by looking at Photo Settings. They shipped these models with three different cameras, at least, and only one of those versions has IR support for face recognition.

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  • Axxo
    Axxo Member, Ally Posts: 1,395

    To download Acer User Sensing (TravelMate Sense) for your Acer TravelMate P4 416-72, visit the Acer Support website, enter your device's serial number or SNID, and search for the "Application" section to locate and download the AcerSense software.

    1. Visit the Acer Support Website:
      Go to the Acer Support website: https://support.acer.com.
    2. Identify Your Device:
      Enter your device's serial number or SNID (or model number) in the search box.
      You can find the serial number or SNID on the bottom of your laptop.
    3. Locate the Application Section:
      Once you've identified your device, scroll down to the "Application" section.
    4. Download AcerSense:
      Look for the AcerSense software and click on the download link.
      Extract the zip file and double-click the Setup.exe file to install AcerSense.
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