MediaTek802.11AC MT7663 Wireless LAN card will not start after latest Windows 11 Update

roblz
roblz Member Posts: 2 New User

Hi I have an AspireA315-59 running Windows 11 64 bit. Twice before the MediaTEk Wireless LAN card has suddenly developed an error 'failed to start (code 10)', twice before I have been able to fix this by downloading a newer version of the Driver off the Acer website. However the error has happened again following the latest Windows Update and there is no newer version on the website to download. I have had to Uninstall the Update and go back to a system restore point a couple of weeks ago and it is now working again, however I dare not install the Windows Update until I have a compatible Driver. Never had this problem before with any PC, ACER or otherwise, updates have presumably happened automatically. Any ideas please gratefully received! Thank you

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,447 Trailblazer

    Hi @roblz did you download it from this official Acer site? This is the latest version:

    Product Support - Aspire A315-59 | Acer United States

    Is this the one that caused the problem?
    Reinstall and go to Windows Update.
    Code 10 is related to an incorrect driver.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
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    • Pro bono contributor, I do not work or speak on behalf of Acer
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  • roblz
    roblz Member Posts: 2 New User

    Hi Alejandro, thank you for answering, but it is the Wireless LAN Driver not the Bluetooth driver that is not working.

    I have tried downloading from the ACER website, it worked when I had the same problem before, but not this time as there has been no update to the driver since 2023 according to the Acer website.

    I wonder if maybe there is any other Wireless LAN Driver that would be compatible with the PC as this one keeps breaking down. I don't know if it is possible to change it (I am not skilled in IT).

    PS I am in the UK, I don't know if that is different from the US version

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,447 Trailblazer
    edited 6:03PM

    Sorry, I made a mistake in the screenshot; it's now fixed.

    The driver is always the same, there are no language versions.
    There are no alternatives to the driver except Windows Update. I don't know if the device manufacturer has downloads and updates for that card:

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)