Why can't I get any sound in LCD Monitor KA242Y?

MJWill_5580
MJWill_5580 Member Posts: 3 New User
edited March 10 in Monitors

I just purchased a LCD Monitor KA242Y. I hooked it up just as I did my previous Acer monitor but I'm unable to hear anything. Why?

Also, the manual provided is worthless. It is written so small and provides very little information that is useful.

[Edited the thread to add model name to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,428 Trailblazer

    Hi @MJWill_5580 Does the audio option appear in the monitor's OSD screen?

    If that option appears, have you connected it via HDMI or DP?
    Have you checked, by accessing the monitor's screen settings, that the speaker volume is open?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • MJWill_5580
    MJWill_5580 Member Posts: 3 New User

    I appreciate the response and graphic. It was very helpful however my system does not show an Audio option.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,428 Trailblazer

    In that case it is possible that it does not support audio through a HDMI or DP type cable, it may do so through a cable with a direct jack connector to the rear input.
    The option of including integrated speakers may be optional or depend on the model series:

    To clear up any doubts, connect a 3.5 jack cable from an audio output on the computer to the rear or side input of the monitor.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)
  • MJWill_5580
    MJWill_5580 Member Posts: 3 New User

    There is no audio input on the monitor. This is so disappointing. I really enjoyed using my old ACER monitor and it did not impact my sound capabilities but this new monitor assumes we've got all new devices instead of older ones. What's the point of spending over $100 for something that does not function properly.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,428 Trailblazer

    I understand what you're saying. When you bought it, do you remember if the specifications said it included internal speakers?
    I found this information in my country about the monitor and the specifications say it doesn't have built-in speakers:

    Monitor | Acer KA242Y, 23.8", 1ms, Full HD 1920 x 1080, HDMI, FreeSync, 250 cd/m², 75 Hz, IPS, Negro

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • Microsoft MVP (2003-21) - Windows Insider - (alezmvp)