Laptop sign on problem, I have an Acer AG15-31P & now can't sign on, screen remains blank.

DennisVeale
DennisVeale Member Posts: 1 New User
edited 3:52PM in Aspire Laptops

HI, I have an Acer AG15-31P laptop which I purchased new 3 months ago. I now can't sign on, the screen remains blank after pressing the startup key. I have tried holding it down for 60 seconds without success. There is power indicated with an orange light which then turns blue which I then assume means the battery is fully charged. Any help would be most appreciated.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,597 Pathfinder

    @DennisVeale

    Restart and check one more. Press and hold the power button on your computer until it completely shuts down. Then turn on the laptop.

    Battery reset : To reset your Acer laptop using the battery reset pinhole, first ensure the laptop is turned off and unplugged from the AC adapter. Locate the battery reset pinhole on the bottom of your laptop, usually marked with a battery icon. Using a small paperclip or a similar object, press and hold the reset button inside the pinhole for about 5 seconds. After releasing the button, wait for approximately 5 minutes before plugging in the AC adapter and powering on your laptop.

    If that doesn't help follow the steps here Fix Black Screen issue

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊