The touchpad,keyboard and usb port of my Acer aspire v15 nitro stop working

Marie97
Marie97 Member Posts: 3 New User
in Aspire Laptops

Tho the power button is okay, I can still turn it on but I can't enter the log in because my keyboard and touchpad suddenly stop working but when I try go to the bios the keyboard are okay. I don't know what's the problem

Answers

  • Sharanji
    Sharanji ACE Posts: 4,951 Pathfinder

    @Marie97

    Try a power reset. To reset your Acer laptop using the battery reset pinhole, first ensure the laptop is turned off and unplugged from the AC adapter. Locate the battery reset pinhole on the bottom of your laptop, usually marked with a battery icon. Using a small paperclip or a similar object, press and hold the reset button inside the pinhole for about 5 seconds. After releasing the button, wait for approximately 5 minutes before plugging in the AC adapter and powering on your laptop.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Axxo
    Axxo Member, Ally Posts: 1,483

    Restart your computer - Restarting your system may help your touchpad start responding again. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Marie97
    Marie97 Member Posts: 3 New User

    Thank you for the suggestions, I tried it all but nothing's work. Should I try to check my internal battery?

  • Sharanji
    Sharanji ACE Posts: 4,951 Pathfinder

    @Marie97

    Have you tried in safe mode?
    Restart the computer.
    At the sign-in screen, hold the Shift key down and then click Power > Restart.
    After the computer restarts to the Choose an Option screen, select Troubleshoot > Advanced Options > Startup Settings > Restart.

    If the keyboard is not work on sig-in page, follow these steps to enter Safe Mode. Windows 10 or 11 will automatically boot into the Windows Recovery Environment if Windows fails to start three times in a row. Three consecutive failed attempts trigger this action.
    At the Choose an option screen, select Troubleshoot. then, select Advanced Options. Select Advanced Startup Options. Select Startup Settings. Select Restart. The computer restarts and enters the Startup Settings menu. Select 4 or F4 to start the computer in Safe Mode.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Marie97
    Marie97 Member Posts: 3 New User

    Thank you , I'll try this one ..Is there a possibility that there's a problem in the hardware if none of those options will work?

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