Switch AlphamAlpha 12 keyboard stopped working except for Backlight Toggle (Fn+F9)

santiargy
santiargy Member Posts: 11

Tinkerer

edited March 7 in Switch Series

My Switch AlphamAlpha 12 has been working perfectly until yesterdyesterday when the keyboard stopped responding. It only recognizes the Fn+F9 key combination that turns the keyboard backlight on/off. Tried restartimg restarting a few times but it didn't help. Any clues?

Answers

  • Axxo
    Axxo Member, Ally Posts: 1,309

    Open Device Manager. Click Human Interface HID folder. Right click and uninstall GPIO and Microsoft Input Config Device. Then click Keyboards folder. Right click and uninstall HID keyboard. Exist Device Manager without reinstalling anything. Shutdown Windows normally. Connect keyboard dock. Turn machine back on.

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  • StevenGen
    StevenGen ACE Posts: 13,454 Trailblazer

    Just some further assistance and if the software refresh doesn't work, then you need a new keyboard, The Acer oem keyboard for your SA5-271 is the US International listed below. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • santiargy
    santiargy Member Posts: 11

    Tinkerer

    Thanks. I don’t seem to have a Microsoft Input Config Device nor a HID keyboard