chrombook 311 Not charging, it says low power charger connected

Rakki06
Rakki06 Member Posts: 3 New User
edited March 7 in Chromebooks

What should i do ?

Answers

  • Jack22
    Jack22 ACE Posts: 4,310 Pathfinder

    @Rakki06

    Use a high power charger or use the charger which came along with the Chromebook

    Click on 'Yes' if the comment answers your question!
  • Sharanji
    Sharanji ACE Posts: 4,597 Pathfinder

    @Rakki06

    The "low power charger connected" message on your Chromebook indicates that the charger you're using isn't providing enough power to charge the device properly. Here are some steps you can take to resolve this issue:

    As Jack22 mentioned above, ensure you're using the original charger that came with your Chromebook. Third-party chargers might not provide the necessary wattage.

    Inspect the charger and cable for any signs of wear and tear. Sometimes, a damaged cable can cause charging issues. Try using a different charger and cable that meet the required power specifications (usually 45 watts or more).

    Dust and debris can accumulate in the charging port, preventing a proper connection. Use a can of compressed air to clean the port gently.

    Ensure your Chromebook's operating system is up to date. Sometimes, software bugs can cause charging issues.

    Perform a hard reset by holding down the Refresh button and tapping the Power button. This can sometimes resolve charging issues.

    If these steps don't resolve the issue, it might be a hardware problem, and you should contact the Acer Support or a professional repair service for further assistance.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • billsey
    billsey ACE Posts: 35,617 Trailblazer

    You don't tell us what Chromebook you have, so we can't lookup specs on the charger you need. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Rakki06
    Rakki06 Member Posts: 3 New User

    Acer chromebook 311. It works on the Android charger but it's very slow and should be turned off.

  • Sharanji
    Sharanji ACE Posts: 4,597 Pathfinder

    @Rakki06

    If your Chromebook is CB311-9H it should be shipped with a USB Type-C 45 W Google PD AC adapter.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Rakki06
    Rakki06 Member Posts: 3 New User

    A charger is included. type C. but its 12 volts only .It worked for about 2 weeks and then suddenly it stopped working.

  • Sharanji
    Sharanji ACE Posts: 4,597 Pathfinder

    @Rakki06

    If your Chromebook is CB311-9H, these are the correct specification of adapter with part number.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • billsey
    billsey ACE Posts: 35,617 Trailblazer

    As stated, there are a bunch of different Chromebook 311 models. The CB311-9H is just one of the newer versions. IIRC the base models currently run from CB311-1H through CB311-11H and the Spin version are CP311-xx. Chargers are often different for different models. A phone charger will not provide enough power to charge the laptop in any reasonable time.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.