When I open the computer, this text "External exception EEFFACE" appears three times on the desktop,

nsqoc
nsqoc Member Posts: 1 Newbie
edited March 3 in Windows 11

Now he was describing the situation. When I open the computer, this text "External eefface exception" appears three times on the desktop, I removed it by clicking Mini, then I have problems with COPY and PASTE, the COPY is delayed and the paste is even more delayed. I am in a dilemma to format Windows 11 or about to do it. Thank you for your understanding

[Edited the topic title to include the topic issue.]

Answers

  • Sharanji
    Sharanji ACE Posts: 4,657 Pathfinder

    @nsqoc

    The "External eefface exception" error can be caused by various factors, including software conflicts, corrupted system files, or malware1. Here are some steps you can try to resolve both the error message and the copy-paste delay:

    Check for Windows Updates: Go to Settings > Update & Security > Windows Update and check for any available updates. Installing the latest updates can sometimes resolve system issues.
    Update Drivers: Make sure all your device drivers, especially chipset and motherboard drivers, are up to date. You can check the manufacturer's website for the latest drivers1.
    Check for Corrupted System Files: Open Command Prompt as an administrator and type sfc /scannow to scan for and repair corrupted system files.
    Restart Windows Explorer: Press Ctrl + Shift + Esc to open Task Manager, find Windows Explorer in the list, right-click it, and select "Restart." This can help resolve issues with copy-paste functionality.
    Reset the Clipboard Process: Open Task Manager, go to the Details tab, find rdpclip.exe, right-click it, and select "End task." Then go to File > Run new task, type rdpclip.exe, and press Enter.

    Perform a Clean Boot: This can help determine if a background program is causing the issue.

    If these steps don't resolve the issues, you might consider contacting Acer support for further assistance.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊