PLUG BUT NOT CHARGING.laptop is plug but not charging please help me

Jodi_Mar17
Jodi_Mar17 Member Posts: 1 New User
edited March 1 in Predator Laptops

Hello guys i just bought my first gaming laptop from walmart last Feb 23 2025. What happen today is my laptop is plug but not charging please help me

[Edited the thread to add issue detail]

Answers

  • Sharanji
    Sharanji ACE Posts: 4,524 Pathfinder

    @Jodi_Mar17

    Let's try to troubleshoot the issue together. Here are some steps you can follow:
    Ensure the outlet you're using is working by plugging in another device, like a phone charger.
    Sometimes a simple restart can resolve charging issues.
    Look for any visible damage on the power cable and adapter. If you see any fraying or damage, it might need to be replaced
    Unplug the charger from both the laptop and the power outlet. Wait a few seconds, then plug it back in securely.
    Perform a battery reset by turning off the laptop, unplugging the charger, and using a small paperclip to press the battery reset pinhole on the bottom of the laptop for about 30 seconds. Wait a few minutes, then plug in the charger and turn on the laptop

    If these steps don't resolve the issue, it might be best to contact Acer customer support for further assistance. You can reach them via their support page or by calling Acer customer service.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Axxo
    Axxo Member, Ally Posts: 1,279

    Follow these steps:

    First. Run Windows 11 Battery Diagnostics

    If your battery isn’t fully charging, the first thing you can try is the Battery troubleshooter in Windows 10.

    1. Open Start > Settings > Update & security
    2. Troubleshoot
    3. Scroll down then click Power
    4. Click Run the troubleshooter

    Complete the wizard then restart your device to see if the problem is resolved.

    Second:

    Sometimes unknown glitches can prevent the battery from charging. An easy way to fix it is to power down your computer, hold down the power button for 15 to 30 seconds, plug in the AC adapter, then start the computer.

    Third:

    Working on the Update Battery Driver:

    It might be the case that you need to update your battery driver. Reinstalling the battery driver will usually fix batteries that aren’t recharging. You can do that as follows.

    1. Press Windows Key + X to open Win + X menu. Now choose Device Manager from the list.
    2. Now click Batteries in the Device Manager window.
    3. Next, you should right-click the Microsoft ACPI-Compliant Control Method Battery and select Uninstall from the context menu.
    4. Click Uninstall to confirm.
    5. Click Action and then select Scan for hardware changes from there.
    6. Select Batteries and right-click Microsoft ACPI-Compliant Control Method Battery again. Select the Update Driver Software option from the context menu.
    7. A window opens from which you should select Search automatically for updated driver software. Windows will then find suitable battery drivers for you.

    Fourth:-

    Finally, entirely draining the battery and fully recharging it might also do the trick. So leave the laptop on until the battery has completely run out. Then leave the laptop to fully recharge for a few hours.

    Those are a few fixes that will probably get your laptop battery charging again. If not, then you’ll need a replacement for a fading battery.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.