Nitro V15 ANV15-41-R51M doesnt turn on without the charger

chebupel510
chebupel510 Member Posts: 2 New User

My problem is that the laptop does not turn on without the charger plugged in, and the battery is fully functional and charged. Without the charger plugged in, there is no response to pressing the power button. Is this an issue with windows or the laptop? How do I fix that?

Best Answers

  • Sharanji
    Sharanji ACE Posts: 4,948 Pathfinder
    Answer ✓

    @chebupel510

    Here are a few steps you can try to troubleshoot this problem.

    Battery Reset: Shut down your laptop, unplug the charger, and locate the battery reset pinhole on the bottom of the laptop. Insert a paperclip into the pinhole and hold it for about 10-15 seconds. Then, plug the charger back in and wait for the battery charge LED to turn from orange to blue before unplugging the charger and trying to power on the laptop again.
    Update Battery Driver: Open Device Manager, expand the "Batteries" section, right-click on your battery driver, and select "Update driver." Choose "Search automatically for updated driver software" and follow the prompts.
    Check Power Settings: Ensure that your power settings are not preventing the laptop from turning on without the charger. Go to Control Panel > Power Options and check your settings.

    If the issue persists, it might be a hardware problem. Contact Acer customer support for further assistance.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

Answers

  • Sharanji
    Sharanji ACE Posts: 4,948 Pathfinder
    Answer ✓

    @chebupel510

    Here are a few steps you can try to troubleshoot this problem.

    Battery Reset: Shut down your laptop, unplug the charger, and locate the battery reset pinhole on the bottom of the laptop. Insert a paperclip into the pinhole and hold it for about 10-15 seconds. Then, plug the charger back in and wait for the battery charge LED to turn from orange to blue before unplugging the charger and trying to power on the laptop again.
    Update Battery Driver: Open Device Manager, expand the "Batteries" section, right-click on your battery driver, and select "Update driver." Choose "Search automatically for updated driver software" and follow the prompts.
    Check Power Settings: Ensure that your power settings are not preventing the laptop from turning on without the charger. Go to Control Panel > Power Options and check your settings.

    If the issue persists, it might be a hardware problem. Contact Acer customer support for further assistance.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Axxo
    Axxo Member, Ally Posts: 1,483

    Let us do the basic steps first.

    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

    Kindly go through the details from the link given below

    https://community.acer.com/en/kb/articles/75-acer-internal-battery-reset

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.

    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

    It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

    Try windows x
    go to device manager
    expand Battery
    right click on all the items below battery – uninstall
    Restart the computer

    It should work fine.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.