Purchased Refurbished Acer Aspire with Keyboard problems, Amazon refuses return, any suggestions?

nirmaljaysval
nirmaljaysval Member Posts: 2 New User
edited 5:49AM in Aspire Laptops

6 months ago, i have purchased Acer Aspire Lite 13th Gen Intel Core i3-1305U refurbished laptop, now i am getting the issue with keyboard someone suggested me to check it with one line tool found the tool https://thekeyboardtester.com Keys are fine, but later after few days again got same issue ,

Want to return it, bought from amazon but client refusing to accept it, where to complain for it, any suggestion would be appreciated?

Best Answers

  • StevenGen
    StevenGen ACE Posts: 13,333 Trailblazer
    Answer ✓

    You can only complain to Amazon as they sold it to you and its got nothing to do with Acer, this is the risk that you take buying a refurbished laptop,

    This laptop is only an Indian location model and we have no information on this model to advise you of a new keyboard part number, I suggest that you contact Acer India and enquire about a new keyboard for this laptop, as that is the problem. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • nirmaljaysval
    nirmaljaysval Member Posts: 2 New User
    Answer ✓

    I have already talked with amazon customer care, several time, they are assuring me that they will help but, the seller who have sent the laptop reject it, he didn't pick the order back. That's why i am still facing the issue. I think it was my big mistake to buy refurbished laptop and second bought from amazon, even i tried to post negative feedback about seller on amazon site, but amazon removed that by saying inappropriate message. Very fed-up and frustrated with amazon this time, will never buy anything from amazon in future.

    Thanks for your reply.

    Nirmal

Answers

  • StevenGen
    StevenGen ACE Posts: 13,333 Trailblazer
    Answer ✓

    You can only complain to Amazon as they sold it to you and its got nothing to do with Acer, this is the risk that you take buying a refurbished laptop,

    This laptop is only an Indian location model and we have no information on this model to advise you of a new keyboard part number, I suggest that you contact Acer India and enquire about a new keyboard for this laptop, as that is the problem. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • nirmaljaysval
    nirmaljaysval Member Posts: 2 New User
    Answer ✓

    I have already talked with amazon customer care, several time, they are assuring me that they will help but, the seller who have sent the laptop reject it, he didn't pick the order back. That's why i am still facing the issue. I think it was my big mistake to buy refurbished laptop and second bought from amazon, even i tried to post negative feedback about seller on amazon site, but amazon removed that by saying inappropriate message. Very fed-up and frustrated with amazon this time, will never buy anything from amazon in future.

    Thanks for your reply.

    Nirmal