How to Reinstall predator sense on Acer laptop after upgrading to Windows 11?

xLaur159
xLaur159 Member Posts: 3 New User
edited February 20 in Windows 11

Hello, I’m not very skilled in IT, but I would like to reinstall Predator Sense on my device. The application I downloaded from the Acer website won't start. The newer version listed for models with Windows 11 tells me that my model is not supported. I uninstalled Predator Sense because, after upgrading to Windows 11, it started acting up, which I later found out is common and can be fixed without reinstalling. So how can I get the program back on my computer, please? Ideally step by step :( Thanks!!

Answers

  • StevenGen
    StevenGen ACE Posts: 13,246 Trailblazer
    edited February 19

    Your Predator laptop model PH315-52 version 3.00.3136 PS is an Acer designed Win-10 version laptop but can operate Win-11 24H2 with all its updates to OS build: 26100.3194, that is why that PS Win-10 version does not work/install within Win-11, update the Win-11 to the above version and OS build and try the below later PS version for Win-11.

    Try the model Predator PH315-54 PS that is the first model Predator Helios 300 laptop that came oem from Acer with Win-11 and install that first PS version 3.00.3170 as that should install or try the later version like the 3.00.3170_20210819 or the 3.00.3192_20220530 and see if these work, otherwise you won't be able to install PS on your model or maybe another community member know a workaround. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 1,242

    Visit the website https://www.acer.com/us-en/support/drivers-and-manuals.
    Enter your device Serial Number, SNID or Model number to identify your device.
    Click on the Application tab, then click the Download link next to PredatorSense.

  • xLaur159
    xLaur159 Member Posts: 3 New User

    Acer does not offer a PS for Windows 11 on their website for this model. The available file is for Windows 10, and when I download it, I am unable to start the installation. I don't have an issue with the installation freezing, but I can't even start the setup.exe program. Let's try a solution by updating Windows to 24h2 and then using a higher version of PS

  • StevenGen
    StevenGen ACE Posts: 13,246 Trailblazer

    Try the PS that I've suggested above for Win-11 and see if they work. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍