Keyboard LED control and Predator Sense not working on Predator Helios PHN16-71, how to fix?

ARandomUser01123145
ARandomUser01123145 Member Posts: 9

Tinkerer

edited February 14 in Predator Laptops

Today Predator Sense has stopped working and its very annoying

Keyboard led control is gone and the physical button to change between modes no longer do and this Predator Sense is supposedly the newest version, what can I do to fix this?

[Edited the thread to add issue detail and model name to the title]

Answers

  • ARandomUser01123145
    ARandomUser01123145 Member Posts: 9

    Tinkerer

    Predator Helios Neo 16 (Predator PHN16-71)
    Small Update but uninstalling and installing again/changing versions did not work for me

  • Kahlua
    Kahlua Member Posts: 9

    Tinkerer

    I am having a similar issue only with Nitro Sense. Check out my post — we posted on the same day and our screen shots are very similar. Both show the Discrete GPU is idle message and the same statistics are missing.

    Unfortunately, I don't have a fix yet but you can help by answering a few questions:

    1. Are you running Windows 11 23H2 or 24H2? If 24H2 then when did you update to it?
    2. What are your Windows 11 quality updates since 24H2 (if applicable) and when were they installed?
    3. When was the last time Predator Sense was working for you? (i.e. that you opened the app and it was operating normally)

    You can find the answers to questions 1 and 2 by going to Start→Settings→Windows Update→Update History.