Where can I download a driver for an integrated camera for AV14-52p? It isn't showing in driver page

Adenunnerley
Adenunnerley Member Posts: 2 New User

I have tried everything to get my camera to work it doesn't show in device manager. I think it is the driver, but there is no webcam driver on the download page. It seems lots of people are having the same problem and there and no answers easily available, please help

Answers

  • Sharanji
    Sharanji ACE Posts: 4,484 Pathfinder

    @Adenunnerley

    If your camera isn't working, it is likely due to a hardware fault, as Windows Update should automatically install the necessary driver. 

    To troubleshoot your camera, navigate to Settings > Update & Security > Troubleshoot. From there, select Additional troubleshooters and then choose Camera. Follow the on-screen instructions to complete the troubleshooting process. This should help identify and resolve any issues with your camera.

    To check for Windows updates, go to Settings > Update & Security > Windows Update, then check for updates and install any available updates.

    If the internal camera is faulty, using an external camera would be much simpler and easier to set up.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • Adenunnerley
    Adenunnerley Member Posts: 2 New User

    Thanks Saranji,

    I did all of that and none of it worked unfortunately . In the end I got Microsoft to look remotely, they were great and it’s now fixed

  • Sharanji
    Sharanji ACE Posts: 4,484 Pathfinder

    @Adenunnerley

     It's great to know that Microsoft was able to help you resolve the issue remotely. If you have the details of what they did to fix it, please post them here so that it can be helpful for others facing the same issue. Your experience could be invaluable to someone else in a similar situation. Thank you for sharing!

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊