Urgent Audio Issues with Razer microphone on Acer Nitro 5 AN515-58-591R

Tadoss

I am writing to seek urgent assistance with a persistent audio issue I am experiencing on my Acer computer. I have a Razer Seiren Mini microphone which has recently exhibited significant drops in sound quality when connected to my computer. The audio sounds muffled, faint, and resembles the quality of an old walkie-talkie. I have tested the microphone on other devices, where it performs perfectly, suggesting the issue is specific to my Acer computer.

Steps Taken:

1. Checked Windows Audio Settings: Ensured the microphone volume is set to 100% and disabled any audio enhancements.
2. Tested Different Software: Attempted to use the microphone on various applications, such as Discord, Zoom, and Audacity, all with poor results.
3. Tried Different USB Ports: Connected the microphone to various USB ports on the computer with no improvement.
4. Uninstalled and Reinstalled Drivers: Removed and reinstalled audio drivers multiple times.
5. Checked for Conflicting Devices: Disabled all other audio devices and removed unnecessary peripherals.
6. Updated System and BIOS: Ensured that the operating system and BIOS/UEFI are fully updated.

Despite these efforts, the issue persists. Additionally, I attempted to install Razer Synapse for potential troubleshooting, but the installation results in an .err file, which has not resolved the problem.

Request:

I would appreciate any guidance or assistance in diagnosing and resolving this issue. Given that the microphone performs well on other devices, I suspect there may be a conflict or issue specific to my Acer computer. Your support in this matter would be greatly valued as the current audio problem significantly impacts my ability to use the computer for professional and personal tasks.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Célian, on Windows 11,

Acer Nitro 5 AN515-58-591R

StevenGen

https://community.acer.com/en/discussion/720825/urgent-audio-issues-with-razer-microphone-on-acer-nitro-5-an515-58-591r

Are you using the Razer Seiren Mini 3 (or what full model is it?) see the install page of the Razer Seiren Mini 3 or 4 as you need the RazerSynapseInstaller_V1.22.0.737 software for this mic to work properly in the AN515-58.

The audio drivers need to be reinstalled not only at Device Manager > Realtek audio but you also need to reinstall the Intel and NVidia drivers also, as they are also a part of the audio of the AN515-58 laptop, so try all that and see if the mic works properly. Good luck.

Razer Synapse 3 is a unified cloud-based hardware configuration tool that takes your Razer devices to the next level:

• Customize Chroma lighting effects
• Rebind buttons
• Create and assign macros
• Automatically save all your profile settings to the cloud — or save up to four profiles via on-board storage
• Use voice controls with Amazon Alexa

You can view the video below for instructions or review a copy of the video transcript.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍