Acer Nitro 5 Black screen delay during full shutdown startup

DailyNightly

For the past few year I've had a Nitro 5 gaming laptop, which has been fantastic. It still runs great when it's powered on and loaded up.

About a year or two ago I've noticed an odd issue that started happening only during startup from a full shutdown. When I press the power button to start up my laptop, I will see the usual Acer screen, and then it will go black to boot into Windows. Instead of my Windows 10 login screen, it will sometimes remain on this black screen for upwards of ten minutes before finally displaying my login screen.

This isn't a serious problem as once I am able to log in everything runs like normal with no issues. If I am opening my laptop while it has been in sleep mode, this issue doesn't happen. It only seems to hang during a startup from a full shutdown. The other curious part of this, is it seems inconsistent. Sometimes when starting it up, this issue doesn't happen and it does load right away - but I would say it happens the majority of the time when first turning on the computer.

I always make sure I have the most recent drivers installed, the most recent updates for Windows 10. I also have made sure that any programs installed are disabled from running during startup, and still the issue seems to persist.

If anyone has any insight, I would appreciate it!

Sharanji

Here are a few steps you can try to resolve the problem:

First, try disabling Fast Startup. Sometimes, this feature in Windows can cause issues. You can disable it by going to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable > Uncheck Turn on fast startup.

Next, ensure your BIOS is up to date. You can check for updates on the Acer support website. Updating the BIOS can sometimes resolve startup issues.

You should also check for disk errors. Run a disk check to ensure there are no errors on your hard drive. Open Command Prompt as an administrator and type chkdsk /f /r and press Enter. Follow the prompts to schedule a disk check on the next restart.

Performing a clean boot can help identify if any third-party applications are causing the issue. Open System Configuration (msconfig), go to the Services tab, check Hide all Microsoft services, and then click Disable all. Go to the Startup tab and click Open Task Manager. Disable all startup items. Restart your laptop and see if the issue persists.

Sometimes, hardware issues can cause startup delays. Run a hardware diagnostic tool to check for any problems with your components.

If the issue persists, you might consider resetting Windows. Go to Settings > Update & Security > Recovery > Reset this PC. Choose to keep your files or remove everything, depending on your preference.

If these steps don't resolve the issue, it might be worth reaching out to Acer support for further assistance. They can provide more specific guidance based on your laptop's configuration.

I hope this helps!

DailyNightly

Thank you for the help! I disabled 'fast startup' as recommended (didn't even know I had this on), and my laptop now boots up at a normal speed. Appreciate it!

Sharanji

@DailyNightly

That's great to hear! If you run into any more problems or have any other questions, don't hesitate to reach out. 😊

Axxo

Freezing, booting and power issues of a laptop from either operating system or hardware issue problems could come from many sources within a laptop. The basic and first thing is to try and do a reset of your Nitro 5 laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro 5 (which would also help, if you told us the exact model number?) laptops windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc etc that needs to be analyzed by Acer and/or an experienced technician.

Try doing a hard reset:

1. Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
2. Take the RAM out and disconnect the main battery and take it out of the laptop case.
3. Disconnect the RTC/BIOS battery (which is the little black round battery)
4. Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.
5. Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).

All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro 5 laptop and analyze and fix it.

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