How to fix A7 Me FW downgrade error and secure flash fail on Aspire T7-310 desktop

Bobulaferatu
Bobulaferatu Member Posts: 5 New User
edited February 11 in Aspire and Veriton Desktops

My Acer Aspire T7-310 desktop PC has an odd issue. On boot, during post, I see this error - (A7) Me FW Downgrade - Request MeSpiLock Failed

Checking various forums I see that this is a BIOS issue and so I download the latest BIOS update and run the flash tool but that results in this error - 18 - Error: Secure Flash Rom Verify Fail

So I check and read that you need to disable certain security settings in the BIOS before you can flash it but all I can see is the Secure Boot option which I have disabled. Can anyone help with this as I don't know how to find a solution? Thanks.

[Edited the thread to add model name to the title]

Answers

  • Larryodie
    Larryodie Member Posts: 1,809 Community Aficionado WiFi Icon

    FromPerplexity

    The "18 - Error: Secure Flash Rom Verify Fail" is a common issue encountered when attempting to flash a modified BIOS or UEFI firmware12. This error typically occurs due to security measures implemented by manufacturers to prevent unauthorized BIOS modifications. To address this issue, consider the following approaches:

    1. Use FPT (Flash Programming Tool) instead of AFU (AMI Firmware Update):
      • Dump the BIOS region using FPT
      • Disable any locks preventing flashing of modified BIOS
      • Flash the modified BIOS region using FPT2
    2. Unlock the BIOS:
      Some systems require unlocking the BIOS before flashing a modified version. This may involve changing UEFI variables or using specific tools5.
    3. Verify BIOS compatibility:
      Ensure the modified BIOS is compatible with your specific hardware model and version.
    4. Use appropriate flashing tools:
      Different systems may require specific tools like AFUWIN, AFUDOS, or AFUEFI. Choose the correct tool for your system1.
    5. Check for security features:
      Some systems have additional security measures like Secure Boot that may need to be disabled before flashing4.
    6. Consider hardware flashing:
      In some cases, using a hardware programmer like a CH341A programmer may be necessary to bypass software-based security measures2.

    It's crucial to note that modifying BIOS/UEFI firmware carries risks, including potential system damage. Always create a backup of your current BIOS and proceed with caution. If you're unsure about the process, it's advisable to seek assistance from experienced professionals or the device manufacturer.

  • Larryodie
    Larryodie Member Posts: 1,809 Community Aficionado WiFi Icon

    "Checking various forums I see that this is a BIOS issue and so I download the latest BIOS update and run the flash tool but that results in this error - "

    I'm not sure that I understand " I download the latest BIOS update"

    You're going to need the buy " complete rom dump "

    Google and see if you can buy a pre-programmed chip for your motherboard.

  • billsey
    billsey ACE Posts: 35,382 Trailblazer

    Are you sure it's not a T3-710? I don't find a T7-310 model anywhere. The T3-710 is an Aspire desktop from 2016 that is based on the 6th gen Intel chipset. Which version of the BIOS is installed now? Which version are you trying to upgrade to?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Bobulaferatu
    Bobulaferatu Member Posts: 5 New User

    Hi, yes sorry it's a T3-710. The version of the BIOS that it has currently is R01-A1 (dated 11/10/2015). I assumed this was the latest version of the BIOS that's available but due to the error on boot I was hoping to reflash the BIOS to clear this. Sadly I get the "18 - Error: Secure Flash Rom Verify Fail" when I try to run the flash batch script.

  • Bobulaferatu
    Bobulaferatu Member Posts: 5 New User

    Hi, sorry I don't follow. I am trying to run the BIOS flash utility. Are you saying that the BIOS chip itself is at fault? I don't have the skills to de-solder chips from the motherboard and I suspect that asking a professional to do this would exceed the value of this PC.

  • Bobulaferatu
    Bobulaferatu Member Posts: 5 New User

    I don't think the BIOS I am trying to deploy is modified, it's the one that's available from the Acer support page for this model of PC.

  • billsey
    billsey ACE Posts: 35,382 Trailblazer

    There are actually newer versions of the BIOS, but not a lot newer. Let's first look at the issue you are having. We typically don't like trying to do a BIOS update on an y system that's not already working perfectly, since it can be risky. Which OS are you running and what is going wrong?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Bobulaferatu
    Bobulaferatu Member Posts: 5 New User

    The PC takes a long time to boot, the POST takes a while (from the point that you see the options to open the BIOS settings etc to the point that Windows starts to boot can be several minutes. During this time you see this error message "(A7) Me FW Downgrade - Request MeSpiLock Failed".

    I replaced the old 3TB HDD with a 250GB SSD and installed Windows 10. I tried resetting the CMOS using the jumper but I can't reflash or update the BIOS as I get this error - 18 - Error: Secure Flash Rom Verify Fail

    It still boots to Windows and operates normally but these long boot/POST times and the error on boot is concerning.

  • Larryodie
    Larryodie Member Posts: 1,809 Community Aficionado WiFi Icon

    Can you see the task manager (right click on the bottom task bar) to see start up apps and disable all of them to see what happens ?

    I'd also hold the shift key while restarting to go to safe mode and go into the repair section to do a reset/restore before messing with BIOS any more.

    If no progress, create a win10 /11 USB and install it,(keeping your data if you prefer. Good Luck

  • Larryodie
    Larryodie Member Posts: 1,809 Community Aficionado WiFi Icon

    But as Perplexity states :

  • Larryodie
    Larryodie Member Posts: 1,809 Community Aficionado WiFi Icon

    Note that they say Acer Aspire t7-310 which Billsey says doesn't exist ?

  • billsey
    billsey ACE Posts: 35,382 Trailblazer

    They just scraped it from here… :)

    That error can happen any time you try to downgrade a BIOS. I wonder if Microsoft is trying a downgrade through Windows update, I've seen instances with Dell's where that was the root cause. Similar to the issues we sometimes see when the Intel video drivers have been updated, then WU tries to reinstall the old version over the new one. Try using the update file from Acer's support site, version R01-B1.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • StevenGen
    StevenGen ACE Posts: 13,106 Trailblazer
    edited 3:53AM

    Hey Bobulaferatu your desktop is the Aspire T3-710 as the T7-310 does not exist! The last bios version is at the Acer support page Aspire T3-710 desktop and its the bios dated: 2022/12/28 - Update copyright from year 2016 to year 2017-version R01-B1, install this version as it will work and you should not have those errors. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍