Extensa EX2519 don't turn on after bios configuration, how to fix black screen issue?

itamorax
itamorax Member Posts: 4 New User
edited February 5 in TravelMate and Extensa

Good morning, I have an Extensa notebbok that don't turn on after reboot from Windows 10. I have reboot pc to enter in bios but now is in black screen. I don't see the ACER logo. Nothing. How I can resolve it? Thanks
😕

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,863 Pathfinder

    @itamorax

    On the bottom of the laptop, there should be a battery reset PIN hole next to the laptop's label. Use a small tool to press it.

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  • itamorax
    itamorax Member Posts: 4 New User

    @AnhEZ28 I have just push it for 30 seconds but it's the same…
    I don't know…

    I was thinking of taking the body apart and removing the battery, pressing the start button and only then putting the battery back in.

  • billsey
    billsey ACE Posts: 35,677 Trailblazer

    That is essentially what that reset button does. It disconnects the battery from the motherboard while pressed and reconnects when released. Do I understand you right that you did a BIOS update? Since the last update to the BIOS was from six years ago I'm surprised that you were trying to install it… You have an HDMI port on the back, can you connect that to an external monitor or TV to test? If you get a display there and none on the laptop screen then we know there's a hardware issue with the display itself, if it's also blank then we can look deeper into where things are failing.

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  • Axxo
    Axxo Member, Ally Posts: 1,350

    Ways to solve the black screen given below:-

    https://www.hp.com/us-en/shop/tech-takes/how-to-fix-computer-black-screen

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • itamorax
    itamorax Member Posts: 4 New User

    Hi,
    I didn't want to update the bios. I rebooted the notebook from windows as a recovery to access the bios and change the boot sequence.
    And it "died".

  • itamorax
    itamorax Member Posts: 4 New User

    I have connected an externarl monitor but don't works.
    I think that it died.

  • billsey
    billsey ACE Posts: 35,677 Trailblazer

    The next step is usually to try and replace the CMOS battery. Unfortunately on your model that is on the underside of the motherboard, so tough to get at… :(

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