Swift SF514-55T Laptop Stuck at 99% when not charging

collagenrock
collagenrock Member Posts: 4 New User
edited February 4 in Swift and Spin Series

For background, I was away from my laptop for a week and when I came back I put it on charge like usual because the battery was drained. Since then, that being about 20 hours ago, my laptop has been stuck at 99%. Apparently, it went from 100% to 99% and then never dropped lower than that. I have not plugged it in since. No crashes or randomly turning off yet (mostly because I've been too worried to use it) but I don't know what this could mean and whether I should avoid using it/get it checked instead.

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,050 Trailblazer

    Hi, it appears that the battery got somehow depleted, and the Smart chip may have disabled the battery for safety. To find out run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert. You can also try to reset the battery, disconnect the adapter/charger and shut down, there is a small pinhole in the back of your laptop (with a battery sign), stick a pin in that hole till you feel it click (micro switch), keep pressing the pin for a few seconds. Plug in the adapter and try to charge.

  • collagenrock
    collagenrock Member Posts: 4 New User
    edited January 31

    Hi, this should be the battery report:

    (editing to say I tried saving it as a pdf but trying to open that version myself results in an error, are there any alternatives?)

    Thank you for your help.

  • Puraw
    Puraw ACE, Member Posts: 15,050 Trailblazer
    edited February 1

    Yes, the battery is not working anymore after last week (21 January 2025). Try to reset the battery with the pinhole in the back and if that won't work you can open the laptop as it is no longer under warranty (2021 model) to check the battery cable connection and reset the CMOS (see below). alternatively replace the 3-year-old battery.
    CMOS reset: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black under the right side of the battery) and remove the coin battery. Shorten the +/- terminals inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. Next, press the Power Button on the keyboard for 10-15 seconds, after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and see if the battery will charge normally.

  • billsey
    billsey ACE Posts: 35,309 Trailblazer

    Likely you have both the battery in a state where it's internal data is corrupted and Windows in a state where it can't guess well as to the status of the battery. The CMOS reset won't affect either of those.

    To reset the battery, you want to first disconnect everything from the laptop, including the charger, make sure it's shut down, then press and hold that battery reset switch under the pinhole on the back for 15-30 second, then wait for 15-30 minutes to allow everything else to drain off. Then plug only the charger back in and wait for the full battery indication (blue LED) to come on. Go ahead then and reconnect anything that's not connected and turn it back on. That will get the battery to hopefully give correct data again.

    To calibrate Windows, run the system on battery until it shuts down due to the low battery settings. Connect the charger and wait again for the status to show a full charge, then turn it back on. Each time you do that Windows will be a little better at estimating time left and battery charge percentage.

    Neither of those require you to open it up… Which is a good thing. :)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • collagenrock
    collagenrock Member Posts: 4 New User

    hi, just to check when you say wait 15-30 minutes for everything else to drain off then charging does that mean without turning the laptop on?

  • Axxo
    Axxo Member, Ally Posts: 1,131

    Method 1
    Open Device Manager
    Expand Batteries
    Right-Click on "Microsoft ACPI Compliant Control Method Battery"
    Then uninstall driver.
    Right-Click "Microsoft AC adapter"
    Then uninstall driver.
    Then hit ok
    Restart your laptop

    Method 2
    Unplugged your Laptop
    Open Device Manager
    Expand Batteries
    Disable both Microsoft ACPI Compliant Control Method Battery and Microsoft AC adapter
    Then plug again AC adapter
    Then re-enable again both drivers.

    ———————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • billsey
    billsey ACE Posts: 35,309 Trailblazer

    Yes, once you release the battery reset button behind that pinhole, just let it sit for a while. I typically use that as an opportunity to have a cup of coffee. :) Then plug in the power and wait for the blue full charge indicator.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.