Repeat BSOD with Nitro AN515-51 model # N17C1 on Windows10. What should I do?

marc729
marc729 Member Posts: 2 New User
edited January 28 in Nitro Gaming

Hello Acer Community, hope this finds you well.
The laptop is an Acer Nitro AN515-51 series, model # N17C1. The serial # tag also shows AN515-51-55WL, mfg date 2017/11.


Following about a year of inactivity, after startup it obviously had a long list of updates to download/install. During installation, the computer got real sluggish (with the spinning circle icon showing on the cursor), and there were several prompts to close the process "windows" (iirc?). I decided against that, and let it continue, which it did for a while until the computer just froze up.


After shutting down and starting back up, it would go to BSOD with the stop code Registry Error, restart, and then went into a loop back to the BSOD (I forced shutdown after about five restarts). Eventually I found out about alt-F10, and was able to get to the startup troubleshooting menu.


Unfortunately, I can't recall what the password is. The login account is my Microsoft hotmail address, but that seems to be irrelevant, as the current and all old passwords for my MS account don't work. Because of this I cannot attempt Startup Repair, System Restore, or Reset with keeping personal files.
So I just went with System Reset in full, which bypasses the password requirement. But with this I just get the error prompt "There was a problem resetting your PC."


I'm not sure what to do now? Don't have an Acer/Win10 recovery USB, as I must've foolishly skipped this on first startup.
I should mention that I upgraded the RAM with 2 x 16GB DIMMs, and installed a 2.5" 2TB SSD. Everything worked perfectly for many years. Also, I have an Intel 660p M.2 2280 2TB PCIe NVMe 3.0 x4 3D2 QLC SSD, but I never installed it as I had no idea how to clone the original boot drive to this new one, as the board only has the one M.2 slot.


What do you think? I'm okay with losing everything on my boot drive, except I understand there's a partition there with essential drivers and such put in by Acer that is critical for bootup. Would have to ditch that drive eventually anyway, as I'd like to replace it with the Intel 660p (if possible; btw does 2TB exceed what this model is capable of supporting?).
I'm considering bringing everything in to Acer, but thought I'd run this by y'all first. Really do appreciate your time for reading all this.

What should I do?


[Edited the thread to add issue detail]

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,174 Trailblazer

    We will create and install Windows 10/11 on your laptop using a bootable USB. I can provide you with the steps. You need an 8GB USB pen drive and a Windows 10 PC or laptop. It shouldn't take more than 30 minutes. If you don't have another Windows system, ask a friend for help to create the bootable USB for you or visit you friend house or visit any cafe as they offer computers for public use, often referred to as internet cafés or cybercafés.

    We just need to download the ISO, which is around 5-6GB, and create the bootable USB using Rufus.

    So, are you ready?

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • marc729
    marc729 Member Posts: 2 New User

    Hi GAMING6698, thank you for responding.

    Before continuing with your course of action, I have a couple of questions if that's okay? Firstly, what about the Acer partition and files currently on the boot drive? I was under the impression that you don't want to lose these.

    And secondly, perhaps the boot drive M.2 can be replaced with the new Intel 660p 2280 2TB before Windows 10 installation? Anything to be extra careful with if I do this? I assume this computer will be compatible with the new 2TB drive in the M.2 slot, but please let me know if not.

    I will have to find a spare 8GB USB stick and access to another Win10 computer; hopefully I can get ready over this weekend.

    Happy New Year to you, and to everyone here! :)